Unable to change payment details on Netflix but no active contract with EE

[nts37]

My contract with EE ended quite a while ago and I transferred my number to a different network. I received a bill marked as final and showing a refund, and then received another a month later stating 0.00. 

I previously had paid for my Netflix subscription through my EE account. I have been waiting for this to switch back to my card or to ask for payment details. This has not happened. 

I'm unable to change payment details on Netflix or close my account as it says my subscription is managed by EE. 

From a search, it looks like this has happened to others but no clear solution. 

[Rach_H]

Hi @nts37,

Welcome to the Community!

Thanks for letting us know about the trouble you've been having with your Netflix account since ending your service with us. I appreciate that this is not ideal. 

Are you looking to close your Netflix account, or just change the payment details?

Rach

[nts37]

Ideally, close the account.

[Linzi_H]

Hi @nts37 

I would suggest calling our team directly to discuss the best next steps to get this resolved. 

Linzi 

[nts37]

Is there a live chat or email alternative to calling? These options are more accessible to me.

[Linzi_H]

If emailing is easier, we do have a complaints webform you're welcome to use. The current response time is at least 7 days, so if you do want this sorted quicker, calling would be the best option @nts37

Linzi