[Rosieann1994]

Hi is this for Device upgrades also with EE? 

If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewal in 2027? Do they not credit check you again for renewal and device upgrades???

[Rosieann1994]

Hi is this for Device upgrades also with EE? 

If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewal in 2027? Do they not credit check you again for renewal and device upgrades???

[Chris_B]

@Rosieann1994  any credit agreement can result in a credit check,  a flex pay contract is a credit agreement on purchasing the device. 

[Rosieann1994]

Ah so they do credit checks for renewals/device upgrades then.. 

[Rach_H]

Hi @Rosieann1994,

Welcome to the Community!

If you are moving to one of our Flex Pay plans then you will need to complete a credit check, however, the team will discuss this with you, before doing so.

Rach

[Rosieann1994]

I am already on a flex pay plan and paying off a device until  2027. I am maintaining my payments with no issues and will continue to do so until it’s paid off. But I am going through a debt relief order at the moment and is my EE contract is not included in it and has nothing to do with my debt relief order. When this device is paid off in 2027 if my payments are maintained with no issues from now- then can I upgrade to a new device once this has been paid off?? Wasn’t sure what the rules was for device upgrades and contract renewals with EE and credit checks.

[Rach_H]

If you opt for another Flex Pay plan then you would need to complete another credit check, as this is a new device finance agreement each time @Rosieann1994, but there may be other options available if you're not able to proceed with a new Flex Pay plan, given this is quite far in the future.

Rach

[Rosieann1994]

What about if I had a new phone/upgrade to get a more up to date device and just went sim only ? Is that an option when this phone has been paid off??

[Rosieann1994]

I thought you can upgrade/renew a contract and get a new device and their was no credit check as I’m concerned about how my credit file will appear after this debt relief order has finished this year as it will still be on my credit file in 2 years when I go for a newer phone . I thought they just checked your payment history with EE.. 

[Rach_H]

If you move to a SIM only plan then we would not complete a credit check @Rosieann1994.

Before we introduced Flex Pay plans, where you pay for the device and airtime seperately, we would only take into account your payment history, however, if you were wanting a new plan on Flex Pay, including a device, we would need to complete a credit check to ensure that what we are offering is affordable for your circumstances.

Rach