1ST PAYMENT

[Itsmemoja04]

Hello mate i am new to EE i just got my device last friday and they  already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Thanks in advance 

[Christopher_G]

Hi @Itsmemoja04 

Welcome to the community.

When you download your bill, does the 'amount due' show differently?

Chris

[Itsmemoja04]

yes

[Itsmemoja04]

it should be 55 only sir because i already paid the 30 upfront and beside i just got my phone last friday i aint doing anything outside my plan

[James_B]

What are the extra charges listed as in your bill breakdown, @Itsmemoja04?

James

[Itsmemoja04]

There

[James_B · Accepted solution]

Hi @Itsmemoja04,

If the additional charge is for an upfront payment that you have already paid with a credit or debit card, please get in touch with Customer Care so a member of the team can amend your bill.

They'll be happy to help.

James