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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16154 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26215 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54031 Views
  • 55 replies
  • 13 Helpful

Early upgrade fee

I received a message saying i can upgrade early for free aslong as the new contract was more expensive than my old one. My contract just now is £61pm and the one i want to upgrade to is £73pm but when i go to do it it’s trying to charge me a £103 upg...

Laurid by • Visitor
  • 492 Views
  • 1 replies
  • 0 Helpful

Resolved! About upgrade fee

If I pay my upgrade fee and do I keep my phone or have to send it back to EE ? And what happen the upgrade fee do EE take off my money first or wait until when they shipping the phone out ? I m bit confuse , Would like to upgrade iPhone 15 Pro Max ! 

chg1282002 by • Established Contributor
  • 458 Views
  • 5 replies
  • 3 Helpful

increase bills

Good Morning I would like to know why my bill has increased from £55 PM to £ 81 this was never agreed and there is no way I will continue to pay this amount 

Upgrade

Hi, I am due an upgrade and whenever I go to upgrade via the EE website and pick a device to view a plan it will tell me there are no suitable plans available and this will be no matter what device I pick, is there an error of sort?

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