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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13868 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24565 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49020 Views
  • 55 replies
  • 13 Helpful

Change Contract

I am currently a student and have the iPhone 14 Pro with the Unlimited data bundle. I had a steady job at first and wasn’t worried about the price however this has since changed. I do not want to change phone however I find the unlimited data a bit t...

Card payment failed

Hello I have a new card as my previous card has expired I have tried so many times to add my new card which works everywhere but it keeps saying payment failed please help me with this 

Aishax1 by • Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

Unrecognised call charge

Hi, I have been charged 19p on my May and June bills for a call that I did not make. 08444 994 686. Google reports this as a dangerous number. How do I get this refunded and the number blocked?

Final Bill

My Bill date is from 4/06/23 to 3/07/23 however my contract ended with EE on 06/06/23. I have received a final bill of £76.25 which is more than I was ever paying. My 24-month contract ended months ago. Please can someone advise me on the reason for ...

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