Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Retain SIM (number) after contract ends

What happens if your contract ends and you want to retain the phone number, e.g. you go away and return after a gap year back to the UK?

Can ı get a refund ?

Hello dont know if it was asked before but my son used my phone number to buy items for is fortnite. He kept buying and when I realised it was too late he had already spent over £200 billed to my montly EE. I was fumming and he was really sorry he th...

Resolved! Contract

Hi I want to know what time my contract will be finished and I can change my plan??

Why Can’t I Turn Parental Controls Off?

Why can’t I turn ‘Parental Controls’ off in my EE account? I’m well older than 18! I have tried several times in my account to turn Parental Controls ‘off’, by sliding the slider from 12+ to 18+, then saving the new setting, and it says on-screen tha...

Resolved! Cancelling a second line

Hi, How do I cancel a second line on my account please? I am unable to phone customer service due to my disability and cannot see another way, do you have a live chat where I can do this please?

Re: Unresolved Nightmarish Experience with EE Customer Service

I’ve been on live chat for 2 hours today. They’re very abrupt and rude. I started my chat as someone who wanted to upgrade, I finished it with someone called Julia in retentions and she came across as abrupt and rude!seems EE staff just care about mo...

EE called and offered to reduce my bill.

Good day. I received a call from EE and the chap on the phone offered to reduce my monthly payments or that I qualified for an early upgrade. Was this a scam phone call or real? Ta

First bill on my new contract is confusing and ridiculously expensive

I'm absolutely in a state of complete. I just got a Google Pixel 8 Pro and initially I had to pay £40 for the down payment and then a further £100 due to my credit score being low which I understand and I knew that as mentioned I would receive the £1...

Resolved! Updating new billing address

Hi,whenever i try to update my new address it says only user can unclock. Am the only user. Please help me with the right way to update

Bill

Hi I need to extend my payment for this months bill as my mother has just past away and had to pay for her funeral can you help please.