Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Charged for my bill twice

Hello,As the title says, I've been charged twice, I only get paid on the last day of my bill being due, I've tried to sort this out with you in the past however I was told that I needed to sort it out with my employer or the organisation that pays me...

My contract ends on the 18/12/23.

I ordered a sim only contract on the 10/11/23 order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23. My sim only contract was to start on the 18/12/23 but my phone has now stopped wo...

given diffrent cotract

Resenty i brought iphone 14pro monthly pay for 24 months and a new sim with 10 pounds unlimited data why the store in didcot did not give me my deal, they told me i have to pay 84 monthly but now i am paying 116 pounds. I bought the phone in November...

Resolved! Re: Change of address text message

Hii want to change my address

Re: Cancelling

Live chat ? What live chat I have never yet got a real person.Ee improve your service.

Issue with Insurance Claim

HiOn 12th of Dec my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks.Today i called them for the follow up the said due to the load of work your claim is under process.Ver...

awful experience

I have to relocate to out of EU so I called customer service to leave my number, they said I have to pay nearly £370 due to I am still in the contract. When I was apply this number in westfield store, the sales did not explain about any contract and ...

Resolved! I watch

Won’t to know if watch is out off contract

Resolved! Retain SIM (number) after contract ends

What happens if your contract ends and you want to retain the phone number, e.g. you go away and return after a gap year back to the UK?

Can ı get a refund ?

Hello dont know if it was asked before but my son used my phone number to buy items for is fortnite. He kept buying and when I realised it was too late he had already spent over £200 billed to my montly EE. I was fumming and he was really sorry he th...