Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

When is my contract over as i have just paid my last payment

I have just payed my last payment on my contract, when will my contract end ?

I still receive my bill notifications on my old email address

I’ve updated my account email address and my preferred contact email address in my profile yet I’m still receiving my email notifications (such as notices that I have a new bill) at my old email address. How can I get EE to send all my notifications ...

Picture messages

Hi.I’ve noticed On my up coming bill for this month that I have been charged for 3 x picture messages but I haven’t sent any photos by text message. I tried to open the link to see the he numbers I was supposed to send them to but it keeps coming up ...

Payment

Hey !

Not Happy with monthly Bill

I feel like my monthly bills are getting higher each month. I mostly use my phone for internet, I occasionally make a call, say once a week on average and they're usually short. I often receive calls more than anything. I only occasionally send texts...

Need to take a user off the account

I need to take delete one of the numbers off the account as my partner has passed away.

Resolved! Find itemised calls

I need a copy of my March and April 2021 bills and I need to see the call history on both of them. How do I find itemised calls on these bills please

Resolved! End of my contract

My contract is due to be renewed and wondered when I can change to SIM card only

Ee contract cost

I've been with ee for two years, the service has been good. What I'm not pleased with is the massive price increase. It started at £26 ppm, it is now £33.50, an incredible, and DISGUSTING 23% increase. I'll never use them again, greed is bad.

My bill

Hello I’m a month late in my phone bill due to me losing my bank cards I do apologise I always try make it in time with my contract I’ve now got my new bank cards and tryna pay the outstanding bill but it will not let me