Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Backdated payment query - no correspondence after 2 weeks, asking for advice

I contacted EE 2 weeks ago on the 20.11.23 as Monies have been coming out for a Broadband contract that was cancelled over 2 years ago. I spoke to a very helpful lady called Layla in the billings team who advised something in their back end system wa...

replacement phone tech/ insurance

I have had to call my insurance early October as I accidently dropped my phone and the glass broke. no problem I was sent a phone within a few days ! It did NOT work ! Tech sent me another and this one stopped working in just over a month it stopped ...

Re: Live chat

Hi could you please tell me how can I cancel my direct debit payment please

Deta

I would like to know my deta

Cancellation of Contract Yet Direct Debit was Passed to Account

Good day.please I cancelled my contract with 14 days of obtaining the sim and the direct debit was still passed. I need to confirm the contract is fully cancelled and no payment passed to my bank account. Thank you

Final Bill Nightmare

Hi.I hope someone can help here as I am at a loss.EE Mobile2 months ago I switched to a different supplier. I had to pay off my contract with EE to the tune of £770 (ouch). At this time I also moved house but did tell EE my new address.Anyhow I telep...

Billing

Are you notified of extra charges before your bill is produced by EE and if yes how soon before your bill?

It’s too much high rate. Networking reception some where too much poor.

Upgrade

Hi I'm due to upgrade tomorrow and I'm wondering how it works. I'm currently on a sim only plan and I wondered if I would be credit checked or limited to what phones I could upgrade too. Customer service don't have a clue so thought id ask here.

Charged for my bill twice

Hello,As the title says, I've been charged twice, I only get paid on the last day of my bill being due, I've tried to sort this out with you in the past however I was told that I needed to sort it out with my employer or the organisation that pays me...