billing and payment

[FunkyMoped]

I get a text message on 23 march saying bill ready to view. I log in to myee and the latest bill available is feb. On 2 April EE take the money from my bank account. As of today, 7 April, the March bill is still not available to view. My  question is: does anybody else have this problem? And I may be old fashioned but it doesnt seem right that they can take money without first telling me when and how much they are going to take

[XRaySpeX]

If you're paying by Direct Debit, the Direct Debit Guarantee requires that you be told at least 7 days in advance of the amount & date taken.