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billing and payment

FunkyMoped
Visitor

‎07-04-2024 03:45 PM

I get a text message on 23 march saying bill ready to view. I log in to myee and the latest bill available is feb. On 2 April EE take the money from my bank account. As of today, 7 April, the March bill is still not available to view. My  question is: does anybody else have this problem? And I may be old fashioned but it doesnt seem right that they can take money without first telling me when and how much they are going to take

1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎07-04-2024 06:47 PM

If you're paying by Direct Debit, the Direct Debit Guarantee requires that you be told at least 7 days in advance of the amount & date taken.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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