Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

CHANGE DD DATE

Add-on

How can I get charged for the same add-on twice, but at different costs?

Resolved! Hello cancel may contract

Purchased a contract, i have no network coverage and the contract was mis-sold

Dear EE, 14 day no network coverage cancellation & missold contract:I bought the contract from EE on the 19th of February 2024, it's an iPhone 15 pro max with an Apple watch. Before buying the contract I asked them if the service is good they yes it'...

Finish contract

Hello

How to pay the due?

Sim only!

Iv had a letter saying I’m in debt! I stopped my sim only and moved to Tesco mobile as I needed a new phone….iv now had a letter saying I’m in debt with ee. But I don’t understand as I stopped using my sim!

Re: Unknown charges on mobile bill

My dad who aged has recently had number port over from bt to ee, and there are weird charges near the £225.52 he spoke with we who said they’ll look into it and we know these are international payments he didn’t make to Zimbabwe, morroco or Tunisia o...

This is awful

Billing

I’m trying to pay my bill on line and it’s not taking me to the right place all I get is other peoples comments and answers