Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Junes bill

Hell my EE app is still not available for 2 weeks and I need to access a copy of my bill for my books at Work .

Resolved! Moving to Dubai

Hi, I am planning on moving to Dubai in March. I am on a ee business contract (about £65 a month) I have been out of contract for a while 12 months+. I want to keep my mobile + number + I am happy to keep paying the monthly fee. If I switch off roami...

Resolved! Ending plan

Hi I want to end my current sim only plan please? Is this doable without any exit fees?

Hello

I missed my payment, and I've got money in my account.

Resolved! Transfer phone

Is it possible to link my husband’s phone to my account?

Resolved! I want to pay my bill

Resolved! Pay bill

Re: No mobile data despite increasing spend cap

Hi, I had the same issue, I have done what you advised and it is still not working.what should I do? thanks,georgia

Regards bill statements

Resolved! Switching to sim only

I have 7 months left on my contract, I can upgrade now with ‘no fee’. Can I upstage to a sim only or do I have to wait 7 months to change to a sim only?