Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60500 Views
  • 69 replies
  • 14 Helpful

Need a contact email urgently

I need to talk to EE about paying defaulted payments, but they only have a phone number. I can't use the phone because of hearing problems. I've finally given up disputing the default since it's been nearly a year and my credit score has tanked. I re...

Re: Whatsapp

Hi I have paid my bill twice but my phone still not active can you call me on ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Billing higher than plan

Hi all,wondered if anyone had any thoughts on the below. My bill really is rediculous for what I get, this is sim only, and the data runs out every month. Any thoughts on why I am also being charged more than the £9.99 and £24 agreed costs?Seems to m...

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HelenaRB by Investigator
  • 1298 Views
  • 10 replies
  • 6 Helpful

Cancellation

Wrote to EE ( Tyne & Wear) in February to cancel my present contract.  I received a letter today (though dated the 8/7/24) to say I'm due them £32.36?  Money taken from account Feb/March and nothing since,  so I assumed they'd received the letter of ...

My bill

Hi there I have just received a message that my bill is nearly £300!! I have an add on to make international calls for £14 that you suggested would be right for me so how come it’s £300??  Please get back to me asap

Resolved! Double data

When sorting my upgrade recently I was offered double data as we have our broadband with BT and I have two plans, one for a phone and one for mobile broadband. This is not appearing on my latest bill. What can I do to get this sorted?

RuthieW by Investigator
  • 747 Views
  • 5 replies
  • 1 Helpful

Payment changes

My monthly payments keep changing and I’ll like to know why & want to see my next bill to work it out 

Lou081 by Investigator
  • 359 Views
  • 1 replies
  • 2 Helpful

Two numbers in my account - one have one device with EE

Hi, I don’t know if anyone can help, but thought I’d ask first before calling tomorrow. I’ve just checked my account on line and I have 2 numbers on the account, both with charges. I only have one device with EE so don’t understand why there is 2 num...

Aims17 by Investigator
  • 623 Views
  • 5 replies
  • 0 Helpful