Contracts & Billing

Payment

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+cha

Hi Chris, why have i incurred a charge for returning my old phone? I have proof of tracked returns! I am very unhappy with this

Billing date

Changed my bill date last month and getting messages about late payment this month, 10 days before new date agreed 

I need the on-line payment

I can't find the online payment I'm on holiday need to pay my bill 

Ported number - final bill

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app. I cant see any billing info, or when the final bill needs to be ...

Two payments coming out

Hello so I’ve had two payments come out of my monthly direct debit so I paid early on in the month of June and £80 fee so remainder was 2.68 but it took out the full direct debit and not what was remaining 

Bill to high

Hi I’ve been charged far too much for my daughter ms phone this month can you look please? 

Re: Access to call records

Which section of the police do I call to retrieve records of incoming calls from a few years back. Do they also have an email or telephone number?Thank you