Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16686 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26588 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 55791 Views
  • 69 replies
  • 14 Helpful

Re: Viewing my bill

My bill is paid by my mum fella but he putting it up £5 every month I’m now pay £;65 from £35 when j sstarted please with my last 12 month statement and if I’m being ripped off so I can copy over to the police please help with break down of my pain a...

Missold roaming

Due to nobody contacting me in 72 hrs as was promised, I rang EE today to discuss the outcome of the complaint no 23031505. The recorded calls were supposed to be listened to in order to decide the outcome, however the person I spoke to from EE today...

Resolved! Extra costs

Hello, I've got some extra cost on my plan this month. Is there any way i can spread the cost of these throughout  a couple of months?  Pay them off but by bit and add it on to my contract price? 

Gary8791 by Visitor
  • 384 Views
  • 2 replies
  • 0 Helpful

Resolved! 1ST PAYMENT

Hello mate i am new to EE i just got my device last friday and they  already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Th...

Price increase 2024

EE - I would like to know why you will be increasing prices by a further 3.9% ON TOP OF the 7.9% CPI from April 2024??  

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Upgraded contract but new plan not updated

I have recently upgraded my phone from Iphone 14 max to the samsung 24 ultra and received the phone last week.i have sent the iphone back but my plan has not been updated yet and my old iPhone plan is still showing.RegardsRichard

Resolved! Deducted higher amount from contract

HelloMy contract of mobile package was 23£ and i bought watch the instalment was setted as 34£ now you people have deducted 81.52£ from my account.This is ridiculous how you can deduct this amount. Total amount is 57£ so please chexk your system amd ...