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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59520 Views
  • 69 replies
  • 14 Helpful

direct debit

I need to change my direct debit to a new bank account but on my account with you the button is grey and not usable.

Flex pay Arrrgh!

Afternoon all..A word to the wise.I have 6 SIMS, for me and my family, and I decided to go for a new phone on mine and was offered flex play on the assumption I could make regular extra contributions to the loan balance and therefore pay it off as so...

RedS1lence by • Established Contributor
  • 4174 Views
  • 12 replies
  • 1 Helpful

Resolved! When I upgrade do I keep the same number?

With my contract coming to an end soon I have been weighing up my options, originally I wanted to upgrade to a SIM only plan however I have read the only way to keep my number would require me to switch to another provider first and then switch back ...

Unable to check my balance

Hello, I have been unable to check my balance for almost one month, each time I send Balance to 150, I do not get a reply, what’s happening please

Florencee by • Investigator
  • 1379 Views
  • 11 replies
  • 0 Helpful

Billing

I had a payment extension/ payment arrangement for 4th July 2024 which is in 5 days and yesterday EE suspended my mobile sim services. They know full well I have a payment arrangement set up with them and when I go to chat with an advisor via app, th...

Jermanlad by • Investigator
  • 394 Views
  • 1 replies
  • 2 Helpful
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