Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8244 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18413 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35746 Views
  • 49 replies
  • 11 Helpful

Billing

Hi there folks  not sure how to say this but so far I’ve been paying all my bills on time but for some reason they sent my xontrAct to a debt company I have all the evidence of payments but I’m receiving text messages asking me to pay my bill which n...

Resolved! Early Upgarde

 My current phone i have under contract is not working so was considering doing the early upgrade but does it need to be in good working order to be able to do this, i could use my insurance but cant be bothered with the hassle

eileeng by Visitor
  • 280 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

My phone is due upgrade in June this year I've got anytime upgrade can I upgrade now and keep my old phone and get new one  

Resolved! Upgrade line with active discount

Hey All,Long-shot, but wondered if anyone had any insight on the following...Have a 'Second Line' which is an iPad Pro 12.9 5G which is due to end contract shortly. Was likely to 'Upgrade' to just a data SIM to bring the cost down moving forward. Thi...

_Steve-W by Established Contributor
  • 289 Views
  • 1 replies
  • 1 Helpful