Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! how do i get to see my account details and bills

Cancel a contract

Hi I’d like to cancel a contract please. I don’t want the tablet contract on my account anymore.

Family plan sim

I have EE full fibre and myself and wife have EE sims...I have just been told that I am not eligible to add a family sim plan for my Children.Surely it would make sense to have all my bills in one place, I'm offering EE more custom, and now I will be...

Resolved! I sent my router back and EE are still charging me £85

I promptly returned my router as soon as I received the prepaid bag. Regrettably, I used a Royal Mail parcel drop and didn't obtain proof of postage. As I no longer have an active subscription with EE, there's no reason for me to retain the router. C...

No service , how to get out of these contracts

I have EE sim and broadband. I am paying £150 for both monthly . The service is absolutely rubbish. Phone network doesnt work most of the time and same issue with broadband. I have complained many times and nothing gets done to resolve these issues ....

Lost phone claimed

I made claim 3 weeks ago and every 3-4 days I call to EE [150]insurance for what about my claim they just told me under review and you just keep an eye on your email. Why they taking longer ? And how do I manage without phone? And where can I get sat...

Direct Debit date

Hi there, just looking for some advice, I successfully changed my Direct Debit Date to the 15th each month, so it coincides with my payday, and I had the confirmation come through saying it will change to the 15th after the first month's payment, whi...

Resolved! Account balance

I recently received a bill via a letter and was informed that if it wasn't paid, it would be passed to a debt collection agency.I wrote a cheque and sent it off and it was redeemed by EE. It was confirmed on my bank statement that it had been paid.Ho...

Leaving EE

Hi everyone My EE contract is finishing in October and I want to leave EE I hate them now many years ago I had a contract and then at the end of the contract I told them I want to leave and I had VIP number I paid £600 for the sim card and transferre...

Account ownership

i’ve bought a phone on contract under my fathers name because i wasn’t eligible to buy one yet. and now both of our account are together and if i ever need to go to EE to replace my sim card or anything. i will always need him there as he is the acco...