Account balance
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-03-2023 08:01 AM
I recently received a bill via a letter and was informed that if it wasn't paid, it would be passed to a debt collection agency.
I wrote a cheque and sent it off and it was redeemed by EE. It was confirmed on my bank statement that it had been paid.
However, I have received another letter stating exactly the same thing.
So can anyone tell me why this has happened?
Thanks
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-03-2023 08:16 AM
If you login to My EE account does the bill show as paid?
Contact Customer Services on 150 as soon as you can and have a chat with them
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-03-2023 08:16 AM
If you login to My EE account does the bill show as paid?
Contact Customer Services on 150 as soon as you can and have a chat with them
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-03-2023 09:52 AM
Hi @toby_lea1815,
Welcome to the EE Community. 🙂
That's great advice from @Kirigaya_Kazuto. Our Customer Care Team will be happy to make sure the balance has been cleared on your account.
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-08-2024 12:04 AM - last edited on 31-08-2024 01:16 PM by Christopher_G
Dear James, I can't remember my password. Also I would like to know my account and bill balance please. Thank you. Yours sincerely Julie-Ann ******. Landline **********
[Mod Edit: Removed personal information from public post]
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-08-2024 01:17 PM
Is it your EE Online account that you can't remember the password for?
If you follow the 'forgotten password' link, you should be able to reset it so that you can access your account again.
Chris

- Transferring number between existing account and new contract in Contracts & Billing
- EE account from self employed to student in Contracts & Billing
- My Account Ended And EE Still Hasnt Removed Them From Netflix in Contracts & Billing
- Account number: GB******* in Contracts & Billing
- Discovery + premium in Offers & Add-ons