No service , how to get out of these contracts

Aaiza · ‎31-08-2024

I have EE sim and broadband. I am paying £150 for both monthly . The service is absolutely rubbish. Phone network doesnt work most of the time and same issue with broadband. I have complained many times and nothing gets done to resolve these issues . How can i get out of these contracts without paying any extra fee? I am paying so much for no service.

XRaySpeX · ‎31-08-2024

You can't if you're still within your min. terms.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎31-08-2024

Hi @Aaiza

Have you escalated your complaint to the ombudsman.

Alternatively you'll need to speak to EE CS on 150 and see what they can do.

What mobile and broadband packages do you have. Have you checked the mobile network checker for your mobile https://ee.co.uk/help/service-status

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎31-08-2024

@Aaiza The phone network doesn’t work most of the time is that in one location or all over ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Profile closed · ‎31-08-2024

Hello @Aaiza

Little hint for you next time before having a EE Sim contract is get a PAYG Sim from other Networks before committing therefor you will know what type of Signal you will expect to receive.

Aaiza · ‎31-08-2024

Sim card i have All Rounder iP UnI £86 Plus sim for apple watch.
for broadband i have the smart wifi package.

Aaiza · ‎31-08-2024

Different locations . I keep getting txt msgs saying there was an issue in my area that now has been resolved but i am still having problems connecting

Aaiza · ‎31-08-2024

Will keep that in mind

Chris_B · ‎31-08-2024

@Aaiza Are these locations a few miles apart is that at least. Is the Apple Watch when connected to cellular and not connected to the iPhone via Bluetooth having the same issues in these locations. I’s the iPhone always with you when you are wearing the watch ? If it is and you haven’t turned off Bluetooth then the watch isn’t using cellular it’s using the connection to the iPhone via Bluetooth. So if the iPhone has a cellular issue the watch might seem it’s got a connection issue also. I’m trying to find out if it’s a network problem or your iPhone as you say it’s in more than one location.

Have you tried a network reset on the iPhone ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Aaiza · ‎31-08-2024

I took my phone down to the EE store , they reset the network twice for me. I recently got my current phone. But same issue with previous phone. I have my iphone with me at all times. When phone is not working i dont get notifications on my watch. Yes the locations are a few miles apart.