Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My old BT phones got the calls list but my new BT 3960 doesnt - it just shows two small narrow bars, like a small 'pause' button on the left hand side of the screen. Have spent several hours with helpful EE people on the phone - thank you Joanne, Chr...
I signed up for EE broadband on the 14th of July and was given an initial install date of the 3rd of August. An engineer arrived on the 3rd but said he couldn't do it and just left with no explanation! I then received another engineer appointment for...
Warning !!!!!Avoid migration to EE from Plusnet.I assumed it would be straightforward process as all owned by BT but has been an unmitigated disaster.No broadband for 24 hours so far. Poor customer service with contradictory messages.4 hours on the ...
My Standard contract expired on 5th August so i signed a new contract the same day for full fibre.Was told 2 to 3 weeks until installation, received an email yesterday 5th October informing me the installation date is now 4th January 2027. 5 months ...
I returned my router by post on 22 August 2026, but I was still billed on 18 September 2026.This seems to be a recurring issue for customers who return their equipment and provide proof of postage. If this stems from a logistics failure at the Scotti...
My EE broadband cuts out at 9:28pm for 10mins every night. I’ve done all the resets and unplugging etc . Been going on for over 12 months
hello,has anyone moved back to BT from EE, my part fibre contract is due up this month and EE want to charge me £58 for a 24month contract with up to 64mbp where as the same with BT would be £32 per month, still a lot when others can get full fibre f...
Hi,My broadband contract with EE ends on 3rd November 2026. I called EE today to find out what options would be available to me once my contract ends, as I would ideally like to downgrade to a slower broadband speed at a reduced price.However, the sa...
Help - I am currently on hold to EE customer service trying to speak to someone 38 minutes so far. My mum is in her 80’s with dementia and is bedbound. She has carers 4 times a day and they have advised her service has been disconnected. She has no d...
TV box keeps disconnecting and re-connecting to hub even though it has a wired connection. I have tried re-booting, and resetting, both pieces of equipment but issue still happens randomly.
