Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I renewed yesterday. I was told activation would be on Monday but the new equipment is arriving today. As I already have a service will the new router work from today?
This is a recurring intermittent issue I've been having with my full fibre broadband for the past month. I've contacted EE support twice, and they told me it's an issue with my wifi despite telling them multiple times it happens regardless of using w...
Earlier in the month, we switched from Sky to EE broadband due to Sky's absurd prices and terrible customer service. And while we were originally able to set the TV and router up just fine, and got our phones connecting to the Wi-Fi, the router was n...
Just had this text from EE:"Hi, it's EE.We're aware that some customers may be experiencing issues with devices connecting to Wi-Fi. If your Wi-Fi doorbell, camera, smart speaker or other connected device isn't working as expected, please try restart...
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought woul...
My Ethernet connection from the EE router to my TV is fine but I have no signal from the EE router via Ethernet to my nvidia Shield consul.why is this?Do I need to get an engineer round or is the router blocking the connection?
Been a customer of BT for many years, now moved over to ee due to the better pricing package offered, we have FTTC with 36 meg down / 6 upSince moving over a few months ago I have noticed a considerable delay loading pages with lots of images from, s...
New to EE and really struggling with signal strength from the Smart Hub 7 Plus. In all my time having home WiFi I’ve never experienced such weak signal. It seems the router is completely incapable of penetrating walls. House is a very average size 4 ...
Hi. I was sent a new router in February as the landline was now digital. To date I have had 3 routers, two adaptors and three engineer visits. I have spent over 15 hours on landline - when it works - trying to fix problems. It is an intermittent f...
