Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 387 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46670 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90978 Views
  • 11 replies
  • 12 Helpful

Early renewal - broadband

Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...

Smart Hub 7 Plus

Hi,I’ve just signed up to EE for full fibre broadband 150.With this I am going to get the Smart Hub 7 Plus. Can anyone who has this hub let me have the dimensions please as there seems to be conflicting information on the internet.A picture of it in ...

Mike9_LO by Explorer
  • 36 Views
  • 3 replies
  • 0 Helpful

Upload speeds

Hi allI have FTTC whilst desperately waiting for FTTP being built in my area 'in the next 12 months'. Over Christmas I had numerous dropouts and my line (assumedly by DLM) was restricted and I lost a lot of my down and upload speeds. There was no exp...

JMW1970 by Contributor
  • 423 Views
  • 25 replies
  • 16 Helpful

F

Is anyone having problems with broadband in Allestree today

Ly29 by Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful

Broadband

Will my current unlimited broadband plan automatically carry on if I don't do anything when contract ends. 

EE One and Broadband upgrade

Hey thereDoesn't take much to confuse me!!I'm currently a EE one customer.  I have 3 mobile phones plus our broadband which is in the Essentials tariff, so I qualify for EE. One and I get £20 per line per month saving.My broadband contract is coming ...

Can't connect to Hub Manager

Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings

BradH11 by Investigator
  • 3100 Views
  • 18 replies
  • 9 Helpful