Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up ...
I had to accept being booted off Plusnet onto EE to retain my home phone. The switch-over mostly went smoothly BUT - sod's law - my principal desktop workstation won't connect.8 devices (two android phones, two android tablets, two Windows 10 laptops...
HiI got 900mbps connection.I got TP link mesh deco m4 connectedBoth ee broadband and tp link broadcasting.Mesh network not even giving over 200 mpbsWith ee router direct ge5ting 600 mbps.Anyone think of issue here?I
I've recently switched from 1000mbps on sky to 1600mbps on EE. Now everything I try to watch over 1080p on YouTube for example constantly stops and starts. Every few seconds. Absolutely appalling. Is this a common issue? Is there a fix?
I had EE full fibre broadband installed just over a week ago. But the WiFi signal is poor and sometimes not at all upstairs and in the back of the house.I changed from BT Halo 3, as i wanted a faster broadband, the BT set up didn't have these issues....
We have EE fibre broadband with a SH32B Smart Hub router. All has been working fine until about 10 days ago. We have a range of connected devices in the household and the older devices started to drop Wi-Fi repeatedly which has got progressively wors...
A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...
Hi All,I've had full fibre broadband with BT for 4 years then Plusnet for 2 years and not had a single issue.2 weeks ago i transfered to EE 900Mbps with a Smart Hub 7 Plus and since day 1 we keep getting devices that cannot access the internet even t...
I have just been delivered a Smart Hub 7 Pro and a WiFi Extender 7 Pro.They will not maintain a connection. I've set them up to the letter and they appear to conect with them both turning solid acqua. But as soon as I move the Extender to a new locat...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
