Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need to move one of my extenders to a spot where there are no plug sockets available. My thought was to simply buy an extension cable for the power supply. But it turns out that every extension cable I found has a 5.5mm barrel connection, whereas E...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
Good evening,I would like to know how to provide some excellent feedback to one of you guides that helped with with a nightmare of a broadband/TV issue recently. i think it's so important to feed this back as people are generally quick to complain wh...
Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?The full monthly payment has been requested for services - charged a month in advance. In the termination...
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
I tend to move house every year and a half due to work, and as such take my broadband with me.Instead of moving my contract over, I am always strong armed into a new 24 month contract. Inconvenient, but what else can I do?I now see that I'm being tre...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
hi, I am placing an order at the house I’m moving into in a weeks time and it seems from the order form that they will try and deliver the equipment to the new house which will be before I move in rather than the house that I will be living in until ...
I have recently transferred from Plusnet and initially connected a BT Converse 2100 phone as an extension via an EE Wifi home phone adapter, which worked fine. My office phone (Vanguard 10) worked OK, near to the EE Router (and still works as expecte...
Hi Could anyone shed some light on a problem i am having with our Tapo security cameras ?, ever since we upgraded to the EE smart hub 7 it keeps disconnecting them from the WiFi and wont let them reconnect, we have tried contacting EE and they blame ...
