Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi!I'm a current EE mobile and BT broadband customer. I have paid off my device and I'm currently on a rolling contract for my airtime. I am also currently out of contract with my BT broadband and on a rolling contract. I was hoping to move my BT bro...
Our BT broadband & phone package needed to be renewed. We were happy with what we had and rather than go to a new provider & the bother of changing all our wifi details, wanted to stay with BT. Well they said they could do the same package but it wou...
I recently decided after 20 + years to switch from Talk Talk to EE one full fibre so I could incorporate my mobile contract and broadband in one place. Sadly since changing I have had no end of problems after engineers installed full fibre. Promised ...
HiI was expecting my in contract broadband and sports package to increase by £5.00 as per a recent email. I now know that for someone unexplainable reason it is rising by £8.71. My original monthly charges were £75.27 and the new charges £80.27. On s...
Hi, I had my broadband installed today. The engineer needed to install the router in an area of my home which is not optimal for my TV set up. Can I get a WiFi extender for my living room pls? Thanks
HiI have tried several times to access the app in order to do this https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi but each time I log in, having entered my password & then having received a PIN which I have then also entered...
Just done an EE speed test My internet speed test is download 902mbps upload 107mbpsThat’s seriously quick—well into “top-tier home internet” territory. Well done EE kicks Virgins ass into oblivion
how do I get EE to upgrade my business internet package so I can actually get some work done without falling asleep waiting for pages to load which is super distracting as my brain wants to work much faster than EE loads pages. It’s painful…
Hey,is it worth wall mounting the hub 7 pro and the 7 pro WiFi extenders? I’m struggling to get signal from my hub which is connected to the open reach box in my utility room (which is an extension) through to the main part of the house as it has g...
We broadband has cut off, website is not allowing me to check the status of my area. Anyone else?
