Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,My contract renew due on 9th April but I do not want because moving abroad.How can I cancel this but using the plan til 9th April?A bit confusing what I found so I thought maybe I get an answer here. thank you!
I've got a 900MB service, a Smart Hub Pro connected to a Smart Wifi Pro by gigabit ethernet (cat 5e I think), via a switch to stop the connection dropping. After initial start-up of the Pro, connecting to it via 5Ghz wifi, I might be getting 850Mbps ...
Hi,I have just moved in to a new house and have set up EE for broadband. I am unable to manage the wifi controls in the app. It is stuck on updating the hub but when I go back it states its unable to download the update.Anyone know why this is? It's ...
So I recently switched my full fibre broadband from Plusnet to EE. My service went live on 02/03/26 and i paid my first bill on 11/03/26. 2 days before this, on 09/03/26 I received an email from EE saying my broadband bill would be going up? I expec...
Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
Does anyone know what I’m doing wrong with these mesh extenders. Got 3 along with the EE smart hub pro, plugged the extenders in used the app and waited for orange light to flash then clicked WPS button on back of each one… goes to teal so it’s conne...
Hi All,I have a extender problem wi fi 7 which will need an engineer visit --despite multiple calls to EE CS and promises of call back none received over a 4 day period --how do i get to a person to arrange a home visit ==PS Yes i have tried all th...
I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.However, my TV gets constantly...
A person wearing an EE badge called Tuesday saying EE were up grading fibre cables in Highbridge area Somerset and we would get new router. Strange as we could have been told online. Is this some sort of scam or potential fraud. Any one could print a...
