Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have spent hours trying to get the parental controls to work on the app. First of all, it is infuriating being directed to an app that doesn't work. Do I need to delete the app and reinstall it every single time I want it to work? Seems like it. I ...
Received text today from EE saying:Hi it's EE here.We've found that some of our power adaptors on some of our Smart Hubs may stop working sooner than expected. They're not dangerous, but they can fail over time.To make sure you're not affected, we've...
Hi all, I've recently been set up with Full Fibre FTTP Broadband through EE. I work from home and however have since noticed that I can no longer connect to my work computer remotely (via VPN) as I have been able to do previously. I've looked through...
I’ve ordered Full Fibre twice now and it’s cancelled without explanation. The first time the engineer appointment said missed then shortly after the order was cancelled because I apparently “requested it” when clicking the order. Yesterday afternoon ...
So, from 3am this morning my router was playing up. Without any warning whatsoever from yourselves, I find out my router has had a software update and destroyed the power supply. The lights are still on, but nobody home. Not enough power from the uni...
Hello. I would like to inform you that I have exact same issue as you describing. Linked BT broadband week ago to EE and since that everything have delay on beginning of loading.. the suddenly all good.. one game that I play regularly when opening i...
Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?
Openreach converted me to fibre running the fibre cable and connections. I have noticed that the faceplate on the internal box with the flashing green lights swivels and appears not to be fixed tight on the backing plate. My sister-in-law also had Op...
Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
