Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Downloading a game on my computer and download speed says 2mbps this can’t be right
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
New to EE and really struggling with signal strength from the Smart Hub 7 Plus. In all my time having home WiFi I’ve never experienced such weak signal. It seems the router is completely incapable of penetrating walls. House is a very average size 4 ...
Currently with BT with Full Fibre 900 Halo 3+ and looking to switch to EE as contract ending 7th July. Looking at the various plans, Core, Standard, Premium and Ultimate is the router supplied the same for all options? If not, what is the differences...
I was lent to go live on 29th April, my service went like on 8th Oct, now been told only entitled to 60 days compensation, made numerous phone calls and not once did anyone mention only getting up to 60 days compensation.
Please turn off parental controls on my broad band [Mod edit: Added title]
i am proceeding cancel of broadband contract, ee email asks me to return the kit. so kit covers router (dark blue color) only. I see there is a white box connecting the router and fibre optics cable. should i return both boxes? Thanks.
In Sevenoaks area; frequent outages and very poor responses by EE over what has now been weeks.Outages are meant to be monitored remotely but clearly are not and engineer’s visit has not remedied matters.
We have just installed EE WiFi with the Smart 7 Plus router on the 900mbs package having difficulties connecting a gaming pc to it. (Every other device is running spot on) Tried using the WiFi and now using an Ethernet connections. It works fine for ...
I currently have a smart hub 2 with BT internet. If i got rid of the smart hub 2 and got a EE Smart Hub 7 Pro would everything work when i plugged it in?
