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Cannot connect to EE fibre using ASUS RT-AC86U router

platforminc
Visitor

‎10-06-2021 08:37 AM

Hi All.

 

First post here.

 

I have recently noticed a trend with my EE provided hub router for fibre connection, we have to disconnect the WIFI 3 to 4 times before we are able to connect to the internet, it keeps saying connected to WIFI but no internet. The location of the router is under the stairs surrounded on 2 sides by a stud wall/door, above it is the staircase.

This has led me to buying the ASUS RT-AC86U router, I bought this for 2 reasons.

 

Better signal coverage

VPN capability.

 

 

The problem now is that I cannot get it to work on the EE network, its almost like it doesn’t know that the RJ11 cable is connected. The RJ11/telephone cable is connected but it doesn’t see this. I have input the credentials for the EE broadband and its correct, but still no joy. I am trying to think what the issue could be here.

 

I have rang up EE to ensure that the username/password details are correct and they are indeed correct.

 

EE.png

Thanks in advance.

0 Helpful
3 REPLIES 3
Mustrum
Ace Contributor
Ace Contributor

‎10-06-2021 08:43 AM - edited ‎10-06-2021 08:44 AM

@platforminc  Your Asus router is just a router and has no built in modem.

 

Which type of EE fibre do you have? Is there an Openreach modem fitted?

 

I can't see your pic just yet, it awaits a mod to approve it.

pip11
Scholarly Contributor
Scholarly Contributor

‎10-06-2021 10:08 AM

As @Mustrum says you've got the wrong roter. You should have got the DSL version not the RT.

XRaySpeX
Grand Master
Grand Master

‎10-06-2021 11:21 AM

Furthermore & as a consequence of it being a router only, it has no RJ11 port. You have plugged a telephone cable into an Ethernet port.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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