Watch order

[Winnie90]

Hello,

I ordered a Samsung Galaxy watch, have had the confirmation of purchase email, but no details on delivery etc. When I try to track the order it says its unavailable to at this moment in time. 

Does anyone have any advice? Or is it a matter of just being patient? It's just my new phone turned up the next day and I ordered them at the same time. 

Thanks all

[Christopher_B]

Hi @Winnie90

Welcome to the community 😊

I get super excited when I have some new tech on the way, so I totally get why you're itching to find out what's going on.

Could I please just check what version Samsung Galaxy watch you ordered, including the colour? 

Thanks

Chris

[Winnie90]

Hi Chris,

Thank you for your reply. It was the Samsung Galaxy Active 2 watch, 40mm in Pink Gold. 

Many thanks,

Ceri

[Christopher_B]

@Winnie90 It looks like we are working with Samsung on getting more stock in that version. 

I would advise contacting our customer care team so they can look into any updates around this.

Thanks

Chris 

[Winnie90]

Hi Chris, 

Thanks again for your reply. I'll get in touch with them. 

Thanks for your help. 

Take care, 

Ceri

[Christopher_B]

@Winnie90 thanks.

Please come back and let us know how you get on.

Thanks 

Chris