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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Apple music is not validating

So I have joined EE a week ago, I have struggled with my free Apple music as it would not let me join through EE and also it seems I have been blocked in the system as I tried to both add an add-on and text music to 150. After waiting for a few days ...

Unicara by Visitor
  • 2150 Views
  • 9 replies
  • 5 Helpful

Resolved! iPad Pro 5G (2021)

New iPad Pro looking great from the Apple event yesterday..   2020 iPad Pro's dwindling stock on EE - does that mean we are going to see the new ones available for pre-order soon EE?

Tomavrd by Established Contributor
  • 5540 Views
  • 22 replies
  • 7 Helpful

No internet for last 2 days

Hi,  I have problem with internet for last 2 days  (postcode TW4)  no 4G & 5G only calls I can make. I have 5 bars signal and little cross next to signal status which mean no internet. I try to swap devices but without luck. That's info from my Huawe...

marcinxxl by Valued Contributor
  • 652 Views
  • 8 replies
  • 1 Helpful

Change password

How do I change the wifi/keypassword please? It is a mobile router 4G EE EE71-2BE8GB3

jamescw by Investigator
  • 1575 Views
  • 7 replies
  • 4 Helpful

Xbox game pass control

Dose the game pass and 12 months live always come with the razer controller. Or is it only one or the other as it is in the EE shops. as it says in T&C that you get both. 

Cannot connect to EE fibre using ASUS RT-AC86U router

Hi All. First post here. I have recently noticed a trend with my EE provided hub router for fibre connection, we have to disconnect the WIFI 3 to 4 times before we are able to connect to the internet, it keeps saying connected to WIFI but no internet...

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Watch order

Hello, I ordered a Samsung Galaxy watch, have had the confirmation of purchase email, but no details on delivery etc. When I try to track the order it says its unavailable to at this moment in time.  Does anyone have any advice? Or is it a matter of ...

Winnie90 by Investigator
  • 508 Views
  • 5 replies
  • 2 Helpful

6 month apple music subscript validation issue

Hi, im having an issue using my apple music addon 6 month trial. I’ve enabled the addon, received the text from EE. Clicking the link to verify… apple music opens… i see a screen with a loading spinner saying “contacting ee to validate subscription” ...

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Has my order been accepted?

I have placed an order today and received the confirmation email and it has taken the upfront payment twice (not sure why) but how do I know my order has actually been accepted? As in the past I’ve got to this stage and then I’ve been declinedThankyo...

Ellis9393 by Investigator
  • 3147 Views
  • 1 replies
  • 0 Helpful

Data

I recently gifted 100gb of data to my iPad from my mobile phone. This morning I had 80gb remaining and went into the ee store to upgrade my iPad to a newer version. I have removed the sim from my old iPad and put into my new one and they have taken 6...

Smeggy78 by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful