No internet for last 2 days

[marcinxxl]

Hi,  I have problem with internet for last 2 days  (postcode TW4)  no 4G & 5G only calls I can make. I have 5 bars signal and little cross next to signal status which mean no internet. I try to swap devices but without luck. That's info from my Huawei cube

WAN IPv6 Address

2a01:4c8:a2:84a3:5a02:3ff:fe04:506

CELL_ID

3578112

CQI

CQI0:11 CQI1:32639

RSRQ

-8.0dB

RSRP

-87dBm

RSSI

-61dBm

SINR

13dB

Wireless transmit power

PPusch:0dBm PPucch:-2dBm PSrs:1dBm PPrach:0dBm

Uplink mod/demod of MCS

mcsUpCarrier1:29

Downlink mod/demod of MCS

mcsDownCarrier1Code0:30 mcsDownCarrier1Code1:29

PLMN

23430

[marcinxxl]

UPDATE:

it was fixed for last 11 months until yesterday 😞 no internet again , i have good  signal with 5 bars on the phone  also there is little cross . My cell id is 3578112

[James_B]

Hi @marcinxxl,

I'm sorry to hear you are experiencing issues again. Are there any problems showing on the coverage checker?

James

[bristolian]

Hi @marcinxxl 

Sorry, but can you clarify what you mean by "no 4G and 5G only calls"?

You've posted some 4G signal parameters, but does your phone display VoLTE next to the signal bars? Do you have mobile data enabled, and have you tried restarting your phone?

[marcinxxl]

hi  , i have no internet connection on all 3 devices (2phones and Huawei 5G win), thats what i have on my mobile.

and on huawei win

[mod edit: image rejected due to it containing personal information]

[bristolian]

Can you confirm you have mobile data enabled, and have tried restarting your phone?

[marcinxxl]

yes, date is on and i was restarting devices many times.

[marcinxxl]

ok i noticed when my Huawei connect to different mast (3193345) than usually internet works  again but few seconds later It's connect back to 3578112 and internet  goes down.

when connected to 3193345

when connected to 3578112

[bristolian]

Those are unique cell-IDs - I'd recommend using the coverage & status checker to report a problem, click on "check network" and then "report a problem" to get this passed to EE network teams.