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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Broadband Speed Miles Off Minimum Guaranteed

Hello There! Does anyone have any advice for contacting ee in regards to my broadband speed being a long way off the minimum guaranteed? We commenced the service in our new rented home two weeks ago so have given plenty of time for everything to sett...

ADSL v1.0.jpg Router Stats 080621 Pg1.jpg Router Stats 080621 Pg2.jpg BT Availability Checker 070621.jpg

Restart your phone

I just received an upgrade to Galaxy 52 around a month ago, however i keep getting the below message coming up and can't seem to get rid of it, this can be through day.through night which is very frustrating, anyone know how to sort this? Restart you...

Unlocking Samsung s20 ultra

I have completed the form to unlock my Samsung S20 ultra and received an email to say it would be done within 10 days weeks ago. I've heard nothing and the phone hasn’t been unlocked.I read in the help forum that someone else had this problem - if it...

Shaz53 by Visitor
  • 689 Views
  • 1 replies
  • 1 Helpful

Galaxy buds live

I ordered a pair of galaxy buds live on the 28 of last month and haven't heard anything since. When I try track my order it keeps telling me my order information is unavailable. 

JamesJM by Investigator
  • 698 Views
  • 10 replies
  • 2 Helpful

300 v 900mbps FTTP

Hi - I currently have 300mbps Full Fibre from EE which works well.  However Openreach say the line can go up to 1Gbps but EE will not let me order a 900mpbs conenction and the BT Wholesale DSL Checker says the line only goes to 330mbps.  Any ide why ...

paving363 by Investigator
  • 881 Views
  • 8 replies
  • 1 Helpful

Flex Beats earphones not staying connected to my phone

Hi there, I purchased beats flex wireless headphones, they are connecting to my phone sometimes but disconnects after a few minutes. Also if you touch the volume button it disconnects and sometimes it tells you they are connected but they aren’t.  I ...

Apple Watch isn’t cellular:-(

Hi all  I’ve been having a few issues regarding my Apple Watch series 6 I was very kindly given it as a gift but I need to change to cellular version any idea how I go about doing it. can anyone help me, i don’t think EE swap it for a Cellular versio...

Where to leave positive feedback

Hello,  Had a look online already but I couldn’t find where I should post positive feedback about a member of EE staff in one of your stores after my visit a few days ago. Is there a form I can fill in so they can be recognised?

Alex_T by Visitor
  • 928 Views
  • 1 replies
  • 0 Helpful

iPad Pro 2020 11 will it be unlocked after 6 months?

Hi just wondering my iPad is nearing 6 months will automatically unlock so it can be used with a different sim in it? Or if I have to ring to get it unlocked after the 6 months.  How does it work?

Frank_t by Established Contributor
  • 607 Views
  • 4 replies
  • 2 Helpful

Buffalo NAS and new 4GEE router

I have a Buffalo NAS LS220D and had this mapped perfectly well to my network on my old 4GEE router but now I have upgraded and the new router arrived this morning.I have all devices working on the wifi.However I have plugged my NAS into the ethernet ...