Cannot connect to EE fibre using ASUS RT-AC86U router

[platforminc]

Hi All.

First post here.

I have recently noticed a trend with my EE provided hub router for fibre connection, we have to disconnect the WIFI 3 to 4 times before we are able to connect to the internet, it keeps saying connected to WIFI but no internet. The location of the router is under the stairs surrounded on 2 sides by a stud wall/door, above it is the staircase.

This has led me to buying the ASUS RT-AC86U router, I bought this for 2 reasons.

Better signal coverage

VPN capability.

The problem now is that I cannot get it to work on the EE network, its almost like it doesn’t know that the RJ11 cable is connected. The RJ11/telephone cable is connected but it doesn’t see this. I have input the credentials for the EE broadband and its correct, but still no joy. I am trying to think what the issue could be here.

I have rang up EE to ensure that the username/password details are correct and they are indeed correct.

Thanks in advance.

[Mustrum]

@platforminc  Your Asus router is just a router and has no built in modem.

Which type of EE fibre do you have? Is there an Openreach modem fitted?

I can't see your pic just yet, it awaits a mod to approve it.

[pip11]

As @Mustrum says you've got the wrong roter. You should have got the DSL version not the RT.

[XRaySpeX]

Furthermore & as a consequence of it being a router only, it has no RJ11 port. You have plugged a telephone cable into an Ethernet port.