Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Wasting your time buddy, i've been caught in an ever evolving loop between EE and IPTV provider, in this case Pluto which is legal. Every 60 seconds on any live content it freezes and i have to switch channels to unlock. I have the EE smarthub and th...
My direct debit didnt go out the other day. I have made the outstanding payment in full today just wondering how long it will take till the broadband is turned back on again as it was stopped. Thanks
Can anyone tell me if the new Smart Hub Plus router which has been released not long ago has the ability to split wifi bands?
Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC8...
I don’t use the Smart Hub Plus. But I would like to use the Smart WiFi plus device as it’s wifi6. Can I just connect it to my own switch and use it as an access point connected via Ethernet? I tried connecting the smart WiFi plus to my own switch and...
I would like to port a telephone number from another service to replace an existing ee telephone number on our contract. Is this possible mid contract?
NO WAY ON BROADBAND CAN YOU SEE YOUR CONTRACT START AND END DATE, JUST GOING ROUND IN CIRCLES, OBVIOUSLY EE HIDE IT ON PURPOSE AND MAKE IT IMPOSSIBLE TO FIND THE YOU HAVE TO KEEP PHONING AND WAITING HOURS TO SPEAK TO ANYONE. EVEN THE BILLS DON'T SAY...
Our landline telephone usage has changed. I would like to reduce the tariff that we are on fruom unlimited to some thing smaller or if possible cancel the telephone contract component all together (kepp the broadband of course).
Ex BT broadband customer who moved to EE 2 months ago. Since moving I have been unable to link EE broadband to mobile. I cannot view bills, manage account or use wifi features. I’ve spoken to 9 different advisors who have logged tickets, filled out f...
I decided to change ISP.I started to order Broardband from you.It came to the account part.I used to have an account with you.****@****.co.ukTRied that.Its still there, i can logon, profile there but cant do anything.Not even a new order!!Account say...
