03-07-2025 10:40 AM
I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have investigated and concluded that this is the case and nothing can be done other than new hardware or firmware changes, none of which are likely soon. They have offered to release me from my contract although that is not yet showing on my EE account.
At the moment I am getting by using my old BT SmartHub2 which I have used with up to eighty 2.5G WiFi devices.
However I want a WiFi7 mesh network in my home and I am looking for the best way to achieve this. I could go to another provider for a package, I could wait for EE to have one that works or I could buy a mesh system and use on my EE fibre although I am paying extra for the WiFi7 bundle that does not work.
When I look at buying WiFi7 mesh systems I am confused by some of the differences. If for example I look at Eero they do the Pro7 at £299 per unit and the Max7 at £599 per unit and I will probably need at least three units so this is getting expensive. Similar offerings such as the Netgear WiFi7 Orbi RBE973S costs £1,878 for a three unit bundle and the Asus Zen around £950 for two units. Is there much difference between the offerings some of which cost twice as much per unit? Can these act as standalone without my Smart Hub Pro?
Any thoughts?
03-07-2025 10:53 AM
The Smart hub pro hasn't received a firmware update since February 2025 and according to a source, should be receiving an update in the near future. What the update addresses, is anyone's guess. I have reported a bug to a tech contact within EE, so fingers crossed.
Strange that the flagship Smart hub pro hasn't been receiving regular updates, given the large amount of updates the Smart hub plus has been receiving.
03-07-2025 11:38 AM
My hub recently updated from r2.64.6-R-1303886-PROD-1 to r2.64.7-R-1303938-PROD-1 but I could not detect any difference. My extenders have both of the above so two have not upgraded.
03-07-2025 11:43 AM
03-07-2025 03:32 PM
How are you seeing that only 30 (or so) devices can be supported?
03-07-2025 07:53 PM
I have 76 WiFi devices connected to and working as expected on my old BT SmartHub2 and when I try and migrate them either one by one or in bulk to the EE Smart Hub Pro, I get significant problems. Some connect to WiFi but get no internet access some won't connect and others when they do bump off already connected devices. When there are multiple devices connected the hub's web interface does not respond and gives CHOP8-300 (may be mistyped) errors. I have had a BT/EE engineer visit to try and resolve the issue but they could not. The majority of these devices are Tuya based.