Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC8...
Hi EE/experts out there !Situtation I will be connecting up a UniFy network with separate Unify router/firewall (UXG Gateway Max) and wireless APs to EE broadband and from other posts I can see that EE router is not capable or running in bridge or mo...
Was with BT for a number of years, aside from the odd issue my connection was rock solid and had Halo 3+ 900mbp FTTP, however saw the new EE announcement with the 1.6Gbs speeds and WiFi 6 Hub and thought I'd upgrade. Waited a cople of weeks for the ...
Hello Community,I've noticed that some of our orders for TV and broadband services have been getting canceled, and I'm trying to understand the common reasons behind these cancellations. Could any engineers or experienced members shed some light on t...
So I was sold a new broadband package and guaranteed a minimum of 41mbs (I know that is terrible but I live in Cornwall, UK) just did multiple speed checks and I'm getting 27. This isn't the 1st time it's been lower than promised. As I said to the gu...
Hi all,After some advice. I'm with Sky and have given them notice to cancel for 15th May. I've signed up with EE Broadband, but the first available activation date was 16th May. so have signed up with that.Have I done this correctly? I can't tell whe...
I just renewed my broadband and have a hard credif search appearing on my file. Can someone explain why?
Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.I asked to add the TNT sports TV add-o...
How do I change ee smart hub from 5GHz to 2.4GHz... I need to connect some bulbs... then change it back again... If anyone can help please...
I moved from BT broadband to EE Fibre in approx August 2022 after finding a deal on the EE app. I called EE and arranged for the new broadband to be set up. At no point was I told to cancel the direct debit to BT and I was under the impression that t...
