Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,After 6 months of fine service, Im having issues and have identified that there looks to be an issue with my ONT in responding to PPPoED requests as im frequently being dropped form the internet. As im using my own router, EE support will only loo...
Hello I am currently on full fibre 900 and wish to downgrade to full fibre 150 as i am within my cooling off period , i spoke to EE agent yesterday (Date 10-4-24) this agent accepted my downgrade request and texted me a link for me to approve documen...
I've recently signed up with EE broadband (wifi 6). Previously I was with sky, and had our shed wifi connected for wifi with a tp-link RE650 AC2600 via a CAT7 ethernet lead and worked perfectly - 1st problem was that none of our devices would connect...
I appear to have the same problems as others with regards to WiFi controls . I came from BT recently and initially had the controls but not anymore and have tried all the usual re install the app turn the router off etc to no avail. The speed is as e...
Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...
I am EE BB and Mobile customer. I am posting my experience with the Smart Hub (SH31B) wondering if anyone else is experiencing the same. Before moving to EE (from Sky) I used the Sky Router (had to, for Sky Q to even work properly) with my own Deco ...
I’ve been with EE coming up to a fortnight, but I’ve still had no final bill from BT, even though when you look through the timeline it shows that once your EE services start, BT will issue a final bill within. 24 hours. Because at the moment I’m pay...
Monday 29th April 11:02 - the mircowave BroadBand just stopped! Has the signal from antenna been turned off? Help!! My rural broadband provider not answering, so I am stuffed! 25 hours on..... Is this just me in rural Wiltshire? This happened fi...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
Just had my fibre installed today, and on the busiest household package the 1.6 Gbps. When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...
