Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 422 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46694 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91025 Views
  • 11 replies
  • 12 Helpful

Router not working with HomePods

Hi,Since switching to EE I have had problems with my smart home. I am using HomePods and when initially setting them up with the EE router I get the following error "HomePod features like AirPlay and Personal Requests may not work on "EE-XXXXX" becau...

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Resolved! Leaving ee

Good morning. Is there a way of leaving over chat rather than phoning up?

BKS0909 by Visitor
  • 60 Views
  • 2 replies
  • 1 Helpful

Smart Hub 7 Plus Port Forwarding Issue

Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...

jsviper77 by Investigator
  • 72 Views
  • 5 replies
  • 1 Helpful

Resolved! 4G hub

Hi, I was sent a 4G Hub as an interim measure until my full broadband was set up, as this is now set up and working do I now need to return the 4G mini hub?

Haverland Smartbox with EE Smarthub router

Hi All, Does anyone use Haverland internet controlled electric radiators?I  have been using them for a number of years. They  connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...

SueyBrown by Investigator
  • 1141 Views
  • 8 replies
  • 3 Helpful

Resolved! Early renewal - broadband

Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...

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Is anyone having problems with broadband in Allestree today

Ly29 by Visitor
  • 43 Views
  • 2 replies
  • 0 Helpful