Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have just moved to EE from PlusNet and am using my home phone via an EE supplied adapter. Pairs OK with EE hubs to start with but cuts out (it's light goes off and home phone connection stops) about 10 to 15 minutes in to a phone call. Has done it ab...
I’ve got home broadband for EE only but I get billing every month via text AND email. It comes out as a direct debt so i don’t really need to know and certainly not twice. But there’s no way for me to stop it. I also get marketing emails and at the ...
I have the Hub Pro 7 with a 1.6Gbs connection, I have been a customer for over 2 years with no connection problems.The last couple of weekends, 2 or 3 times in the evening, my Hub goes Flashing Green > Then Solid Orange > Then solid green again.This ...
5 years ago I took out EE 300mbs internet at £35pcm. Speeds were initially low but I was told it might take 2 weeks or more to increase. My cool off period conveniently. Fast forward to January this year. I've never received any speed higher than 70m...
It's become known that whoever installed a control box at my property years ago drilled into the waste pipe. Can i speak to someone about getting this resolved before we get the pipe repaired. I've been going round in circles with the basic auto cust...
Hi everyone , I have just switched from plusnet to EE because of wanting a home phone. Switchover went very well , and have been using the new service for a few days now.However I keep getting emails saying its time to switch...
HiI have recently taken on Sky Streaming and they have sent me a PUK device.My broadband is with EE and i'm currently on Full Fibre 150.When I attempt to watch any of the channels, the load for a few seconds and then freeze and the device becomes unu...
The security on my wifi shows a threat detected on my box pro. It seems to be happening every day is there any way of preventing it: the message says “A server with a bad IP tried to access your device on port 7547.Their IP address 85.217.149.47 has ...
Wishing to retain a landline, I was effectively forced to accept moving from Plusnet to EE, upon Plusnet's decision to cease offering landlines.I raised my doubts with the customer service agent that the EE system would work effectively since, under ...
