Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Am been switched by Plusnet broadband to EE broadband. Have received broadband hub from EE. Am trying to link the new broadband service to my EE account but is not allowing, getting an error message 'Birth Date' the 0800 phone number is not connectin...
Newly renewed broadband and entertainment contract.New cabling installed on 31/07/2026 by EE's 3rd party engineer. Engineer drilled cabling from the exterior into our property to connect the new EE hub. External cabling has not been secured to the w...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
Since switching from Plusnet to EE, my landline is not working. I have taken it to a neighbour's house, and the phone is fine. Therefore, there is an issue with the new setup. It started a few days after the switchover.
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
Since updating my old BT hub to a new EE hub we have had nothing but issues. Television freezes with bright flash of light on screen. The new digital phones I got from BT do not seem compatible that I have had to ask they stop my phone service. they ...
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Just been transferred from Plus Net to EE.Some newer devices working OK, but older devicesgive error message when trying to connect"unable to connect to network".Also in the EE app when i try to "connect app to hub"I get message "No WiFi network foun...
Cannot open log in page to the out and about EE hotspots. I used to be able to access the hotspot just fine and as I was using it one day it no longer worked. I am an EE broadband customer and am away from home. I am able to connect to other EE hotsp...
I switched to EE broadband yesterday. It took the engineer 2 hours and 2 ONTs to get a broadband connection on a line that has worked faultlessly for over 5 years.Sadly, he left me with a 320Mbps service on what is designated as a 1.6Gbps connection....
