Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I recently upgraded my fibre broadband to the fibre broadband plus, and as part of the process I was asked if i wanted a new router. When I asked if I needed one I was told the old one was compatible.... but to me that sounded as though there w...
Hi, I'm trying to get in contact with EE but I can't get through. I can not find an email address and can not find you live chat link.
Internet has been slow since installation, no one picks up, no one responds to requests for assistance, no text arrives from automated system (other than a customer service survey). Really, truly awful service. Has anyone managed to get through to a ...
Hi, iam living in xxx xxxxxxxxxx xxxxxx , xxx xxx and there has been no internet at my place since last Thursday kindly to support in fixing the issue [Mod edit: Please do not post personal information on the public board. Thanks!]
So this is a on-going issue that has got us sent to debt collectors for £115 and then we received another bill for £800 that not even the debt collectors knew about. Until we told them. I have no idea what happened but we sent back our ee router in a...
I need someone to check my contract cos i think it has finished
