we changed our broadband supplier to EE because SKY prices was going up more and more each month so we decided it was time to find a better deal.
I contacted EE because i have never had an issue with our mobiles and was very happy as a mobile customer.
I explained i was looking to change supplier they said they can offer me the same speed as SKY for a better price plus extra as i was already an EE Mobile customer this was perfect and decided to go with EE.
I have never had an issue with Sky their speeds Download/Upload and the wifi range was excellent no issues.
Our SKY HUB was located in the living room I could be down the garden and still be connected to wifi it was excellent and it was constant. All our devices around the house connected fine including outside Nest Outdoor Cams. Playing Xboxes was also great wired and wireless for myself and our children we was able to load maps fast and have great pings.
We switched to EE and now the wifi range is awful i had to move the SMART HUB into my childrens bedroom upstairs so it can connect to the Nest cameras outside.
I have to run a wired ethernet cable from upstairs all the way down to the living room when playing on my Xbox with the children.
I play Call of Duty my ping is rubbish and every game i go play the maps and match load everyone has already started at leased 30 seconds sometimes 1 minute before i can play. It is not the xbox as this was never an issue when i was with SKY nothing has changed except provider.
Our internet drops our signal and speed tests are choppy on the graph. I get everyone in the house complaining at me saying we should have never changed which causes problems there signal is rubbish there games lag and sometimes buffer when we watch tv.
My Nest Cams loose connection and not recording.
I contacted EE and they told me their Smart hub is newer than Skys Hubs but if that was the case then why is it so rubbish you would have thought they would be better.
I am not sure how they are going to fix this issue to be honest i am now in the contract and doubt they will.
We have had the engineer out 3 times in the first 4 weeks switching everytime he runs a test everything is running fine to the house as i was expecting as we never had a problem with SKY.
My thoughts on this issue is the smart hub it is rubbish and is not as good as SKYs so when our contract is up we will be switching back to SKY not a happy customer as a broadband customer with EE
