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Price increase

LeclercSZN
Established Contributor
Established Contributor

‎25-09-2022 03:13 PM

My bill increased from £36 to £38.32, anyone know why this is

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎25-09-2022 03:36 PM

@LeclercSZN  was that increase around April ?  If it was it’s because of the yearly price increase.  Your tariff price isn’t fixed for the duration of that contract it’ll receive an increase each year inline with CPI + 3.9% as per the T&Cs of that contract you agreed too. 

LeclercSZN
Established Contributor
Established Contributor
In response to Chris_B

‎25-09-2022 03:41 PM

No, it's the first increase I've had

0 Helpful
Chris_B
Grand Master
Grand Master
In response to LeclercSZN

‎25-09-2022 03:44 PM

@LeclercSZN  Sorry I’ve just realised what forum you’ve posted in.  

 Are you still within your contract period for your BB ?  

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LeclercSZN
Established Contributor
Established Contributor
In response to Chris_B

‎25-09-2022 03:57 PM

I'm within the original 24 months yeah 

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XRaySpeX
Grand Master
Grand Master
In response to Chris_B

‎25-09-2022 04:30 PM

@Chris_B : The CPI + 3.9% increase is also applied to BB.

@LeclercSZN : You will need to call CS to query that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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