Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My ee broadband connection is constantly dropping out does enyone electricity have this problem ?
How does anyone ever get to contact customer services? Everything is menus that do not help. If you select broadband it is then a range of texts and proposed phone calls that don’t even ring then say there is a missed call when it did t ring! EE is n...
hello, im still uncertain when it comes to Static IP adress. Does EE provide me with one if I asked? As I see other broadband providers do. Having a small home server I need access to a static IP, have been with EE for some years now really loved the...
I have not been able to get the contact number of EE that can attend me immediately, it is impossible to contact the customer service of this company by phone because it requires a phone number of the same company, leaving us totally cut off from tha...
Just yesterday I had my broadband installed, after waiting 2 weeks with no internet, because one of your engineers decided to only do half the job. My wireless speed to my PC was going up and down, started at around 15mbps, then up to 60 mbps, now it...
FTTP is coming to my street. I want to stay with EE, what products are available as my contract runs out next month
Hello, how do I know if my broadband is faulty or my router? Thank you
My landline and broadband bill has been going up by an average of £2 per month for the last 4 months. I am not aware of any difference in how I am using my phone or braodband. Why is my bill consistently going up?
Hi good evening my intern not working
I have recently changed over to EE FTTP without a landline and am using a 3rd party router successfully rather than the white one provided. My router has a port that will let me plug a phone into the back of it. Is there any way I can activate this p...
