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Smart Router - light is still green but working ok

Miike47
Valued Contributor
Valued Contributor

‎19-09-2020 11:24 AM

Hi all,

I have just connected my new smart wifi router (the white one). The light is solid green when the instructions say it should be aqua. I've tried the factory reset button as suggested.

 

The broadband is however working OK - does it matter about the light being the wrong colour?

 

24 REPLIES 24
Christopher_G
EE Community Support Team

‎19-09-2020 02:22 PM

Hi @Miike47


Welcome to the community.


Have you been given a 'go live' date yet?

 

Chris

0 Helpful
Miike47
Valued Contributor
Valued Contributor
In response to Christopher_G

‎19-09-2020 06:43 PM

Yes, I'm now live. The router is connected and working. I'm just confused about the colour of the light

0 Helpful
Christopher_G
EE Community Support Team
In response to Miike47

‎20-09-2020 08:07 AM

OK thanks, @Miike47

 

These are the instructions on our home broadband help page if the Smart Hub light is green: 

 

"Wait for at least three minutes for it turn aqua. If it stays green, turn your router off and on again. If the light still doesn’t turn aqua, use a paper clip to press your router’s factory reset button"

 

Chris

0 Helpful
Drisk
Contributor
Contributor
In response to Christopher_G

‎26-09-2020 03:03 PM

Hi @Miike47 , just wondering, did your router light turn aqua? 
I'm having someone come out to check the router as I've been having some issues and just wondering if it should have been aqua as it is solid green too.


Is yours the white smart router?

0 Helpful
ValE67
Explorer

‎03-10-2020 02:29 PM

Mine is the same.  I have tried the reset but the light still stays green and not aqua even though I am connected OK

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to ValE67

‎03-10-2020 10:31 PM

@ValE67 : Must be faulty!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Christopher_G
EE Community Support Team
In response to ValE67

‎04-10-2020 08:28 AM

Hi @ValE67


Welcome to the community.

 

I'd advise speaking to our Broadband Tech Gurus so that they can look into that for you.

 

Let us know how you get on.


Chris

0 Helpful
bplater
Visitor
In response to Miike47

‎05-10-2020 12:35 PM

Hi

Yes I had the same problem.

Eventually, on the basis that wifi was working fine and  watching the start up colours cycle through, I convinced my self that EE's aqua can look green - see https://en.wikipedia.org/wiki/Aqua_(color) !

In my opinion EE should have picked colours that are not so easy to confuse!

SteveChelsea5
Visitor
In response to Christopher_G

‎26-10-2020 02:09 PM

I have just installed a new WHITE WIFI router from EE and the instructions say look for an AQUA light....... mine is green and will not change BUT i am on the internet ok.

The lady at EE says the instructions are a “type o” in the book.

Fact is it blinks AQUA then goes Green but in the book this should not mean its connected just “getting connected”

anyway it appears to be working ok albeit with a solid green light.

 

cant believe its a type o but then what do i know.