Contract broadband update

Niarid · ‎22-05-2023

Hi, received an email to advise me my broadband contract was due for an upgrade, but when I try to go through the steps, it won't let me. I ve answered 3 security questions but they won't accept, even though I get 3 green ticks. I need to find my account number to add to the list but as I don't (and haven't for years) receive paper statements I have no record of it. It's not showing on 'My EE' when I log in so don't know where else to look 🤔. Any suggestions much appreciated Thanks in advance. N R

XRaySpeX · ‎22-05-2023

Your EE A/c. No. will be found at the top of all your bills in your online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎22-05-2023

Your EE A/c. No. will be found at the top of all your bills in your online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎23-05-2023

Morning @Niarid

Thanks for coming here.

Have you been able to locate the account number following @XRaySpeX's advice?

Leanne 🙂