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Broadband

Scottmorris15
Visitor

‎22-05-2023 04:46 PM

Hi I tried adding my broadband to my EE and it saying it don’t recognise my account number for billing 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎22-05-2023 06:15 PM

Hi @Scottmorris15 

Welcome to the community.

Could you try typing it in manually, if you were copy and pasting before please? Also, make sure there are no spaces before or after the number.

Thanks

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-05-2023 06:22 PM - edited ‎22-05-2023 06:23 PM

You are using your BB a/c no., not your mobile 1? They are separate.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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