Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, i want to move my master socket but its quite away from my TV and the channel device. I cant manage it from under the carpet. I have naughty kids. So how can i move my socket by EE and would i be charged for this if they move the socket near my r...
My wifi box won't come on
Was sold the change over to BT months ago and have just been cut off with BT stating they could not take over my broadband and the issue is with EE who have now terminated my account.Work from home due to disability and cannot work now as I have no I...
12 hours after activation deadline landline works but no broadband just flashing blue light on EE smart router, it's Sunday so the helpdesk is closed, any suggestions?
Does anyone know if broadband is down in the Worthing area?
Hi think I need to change to bt try new payment
hi I have just purcahsed a Wavlink AC600 outdoor repeater and intended to connect it via ethernet cable to a smart disc (using the socket in on the back of the disc). I have set up the repeater, but when i connect it to the disc it tells me there is...
Can I install Broadband by myself or do I need a professional to install it?
