Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Only getting 800-900mbps download over wifi near the routerIn the router status page, wan link speed specifies 1000. I would expect this to be 2500 to be able to support the 1.6gbps service?The EE guide did not replace my ONT from my BT900 install, i...
Where can I view my statement
Post moving from BT to EE, EE requested that my old BT SH2 was returned. That was put in the post 29/11/2023, tracking shows it was received 01/12/2023. Now getting chaser emails and the warning about being charged. Also says to allow 3 weeks, well ...
Hi,I've just changed to EE from BT. Was sent the new hub on the 11.12, and Internet is working, however I am unable to pair the app or the smart WiFi device to the hub. When I check what is included in my package its says I should have a smart hub pl...
I was due to have my broadband switched over from BT 900 full fibre to EE 1.6 gig on Jan 10th. The open reach engineer visited in the morning and changed the full fibre modem and connected the new router. Everything was working fine for about an hour...
With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.I was a satisfied customer until I checked to s...
I’ve got mobile and just ordered broadband, want to link the two
Hi! How can I change the password on my wi-fi? Thanks
Hi,Ordered Full Fibre on 03/12/23 - ever since have been seeing every date for engineer visits for outside and inside the property delayed. Have received the equipment and its just sitting there doing nothing.Original go live with engineer visit was ...
Hello all, got my new service installed today and looking to use it with my existing Ubiquiti Edgerouter lite. It supports PPoE so I should be good to go..... however the router requires a password to setup a PPoE connection. In my EE router the use...
