Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
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How long have I got left in my contract
Hey I can’t get access to my service
Good dayI hope everyone doing great.So story is - last Friday 27th of October placed order for busiest homes package ( transferring from BT ). Later on received message of engineer appointment confirm / order number and all other stuff it comes wit...
I was sent a new ee internet hub after the last one had faults but now I'm not sure what to do with the original. I haven't been sent a returns bag and the phone customer service options have been no help. I don't want to be charged for options I hav...
I need to temporarily switch my router to give a 2G supply so that I can link in a WiFi controlled radiator to be controlled by my phone. Once its connected i can go back to 5G, but need it on 2G to connect first. How do I do this please?
Hello, I recently swapped from BT broadband to EE, I have a previous mesh system using a 3rd party router setup and works fine now, my question is if I purchase a new mesh system will I need to change any settings like I had to previously or can I j...
We’re having EE fibre broadband installed in a few weeks but we have a built in media unit. When it was fitted, holes were cut to accommodate the telephone socket where our current internet router runs to. I know we’ll need to make this hole bigger f...
