Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
What seemed a simple request to downgrade from Full Works to Big Sport kicked off with instant "migration to EE" - so whilst understanding the business philosophy of it all no objection.However EE attempted to keep me on Full Works, paying no attenti...
I am a current broadband customer with 12 months remaining on my contract, I have been looking at upgrading from 500mbs to 900mbs.This would mean signing up to another 24 month contract.My question is, would receive a new wifi 7 router or am I expect...
Well, I can’t access( I don’t know how to really) my previous post about free WiFi advert.EE said it was resolved. WELL IT WASN’T AND STILL ISN’T.I even emailed the CEO and had no reply(Terrible) not even an acknowledgment.Just to remind all, to acc...
Is it me or is the EE App a work of fiction? Trying to connect WiFi extenders is a dreadful experience. All sorts of flashing lights and pressing WPS buttons. Who did they get to write the firmware?
I've been having issues with my Smart Hub Plus that I cannot find absolutely any information about. This is the second time this has happened. Previously the issue fixed itself, but I have no idea what changed to rectify the problem so I cant recreat...
My broadband has been down since 5.00pm on 22nd August last update was that it would be resolved by 11pm today 26th August - still not resolved - is this standard or should affected customers be compensated ? I live in SK4
What is the policy for a refund if you're without broadband for a certain amount of time?I'm having a problem with my Smart Hub Plus 2, which keeps restarting due to a faulty power adapter. I spoke to EE on Friday, and they said a new one would be se...
On Thursday 21 August my router suddenly switched off by itself and have been without wifi since. I called EE on Friday and went through all the trouble shooting steps and was advised there was an issue with the power supply and that I would get a ne...
I was a BT customer for many years. I was lucky enough to get full fibre 900 Mbit a few years ago, and it's great, but has always been let down by the lacklustre BT SmartHub. So I have been waiting and waiting for the EE Wifi 7 router and it has fi...
