Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 450 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46712 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91081 Views
  • 11 replies
  • 12 Helpful

VOIP keeping my landline number.

Landline number will disappear soon.Will EE be offering  VOIP for their customer's existing landline numbers?I have seen the BT YouTube video for setting up a WiFi VOIP phone, it didn't show how the  landline number is  associated, it concentrated on...

JohnP56 by Investigator
  • 7968 Views
  • 23 replies
  • 8 Helpful

Resolved! End of broadband contract

My current plan is 2-year contract. It is formally expiring soon, early October. How can I check the exact date? Not sure I can see this date in my account profile. Thank you.

1699226 by Contributor
  • 723 Views
  • 3 replies
  • 7 Helpful

echo dot

I have 2 echo dots previously no problem, move to ee broadband and cannot connect despite countless methods tried

Resolved! Costs of installing fibre broadband

HiI made an enquiry to another provider and in their charges section they mention an amount of £200 in order to connect up a property which currently doesn't have a (fibre) broadband connection, Would it be similar with EE? If there were any difficul...

Broadband packages

Looking for advice. Just received notification that my package is come to an end this week . Also found out that we are in a telephone withdrawal area and can no longer have a landline. No one at EE can answer how can I make or receive calls after th...