echo dot

confusedbeetle · ‎26-09-2023

I have 2 echo dots previously no problem, move to ee broadband and cannot connect despite countless methods tried

XRaySpeX · ‎26-09-2023

Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mustrum · ‎26-09-2023

@confusedbeetle it would be helpful if you could provide a bit more detail.

Have you followed the guide, and if so at which stage is not working?

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6

Sometimes older echo's struggle with the combined SSID of newer routers, so you can often get round this by switching off the 5Ghz band whilst you connect the Dot's

confusedbeetle · ‎26-09-2023

Thank you so much. I got exhausted with all the fixes I tried. I didnt
manage to change the bandwidth. 2 dots had lost connection when we got a
new router and although the app connected to them and identified the
network. I removed the saved password on amazon and reset the dot. With a
lot of help from Amazon I put my phone as a hotspot and they connected to
that. After that they connected to my new wi fi. I dont understand why but
it worked. Thank you for replying

Mustrum · ‎26-09-2023

Glad you got it sorted. Thanks for letting us know.

I had a similar problem not so long ago when I changed routers.