Wifi connection to alexas dots etc

[Lin28]

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I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ? I am already set up on alexas app from old router.

[Lin28]

I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ? 

[Northerner]

Hi @Lin28 

Have you run the full set up process via the Alexa app.

Thanks 

[Lin28]

My dots are already set up on alexa app from old router. 

[Lin28]

I am already set up on alexa app from old router, but they my dots etc are not connecting wifh new router. Could it be trying to connect but takes a bit longer to go through ? It's just my mobile that has connected to wifi now. 

[Lin28]

I have just updated my router it's all up and running wifi has connected to phone, but not connecting to my lenovo smart or dots. Alexa is having trouble connecting to wifi, how can i fix this ? 

[XRaySpeX]

@Lin28 : Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

[Lin28]

I did the full set up process on alexas app on old router. When i went into the alexas app it just says no wifi connection for any of them ? 

[Mustrum · Accepted solution]

@Lin28  when you change routers you need to reset the Echo Dots so they attach to the new router.

Have a look at the instructions on Amazon:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6 

Depending on the version, some seem esier than others, on earlier ones you need to put it into setup mode first before you can change anything.