Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45717 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89013 Views
  • 11 replies
  • 12 Helpful

Resolved! Move from EE Bright Box router to EE Smart Router.

I have agreed a deal with EE to change to fibre broad band and today I received the EE Smart Router that will enable that to happen. I am currently using an EE Bright Box router and have made a copy of all the IP and MAC addresses that currently have...

Compensation

How do I take to EE about compensation I waited 10 days for Wi-Fi to be turned on and they said I would get some money on my account to pay my first months bill 

Demsilou by Visitor
  • 356 Views
  • 1 replies
  • 2 Helpful

Resolved! Broadband

My broadband has been down for 3 days and can’t seem to get an answer from anyone? Any help would be appreciated?

Kiekie1 by Explorer
  • 506 Views
  • 3 replies
  • 1 Helpful

Fault on Broadband Select your Extras Page

I have been trying to look and Broadband packages and how they stack up with adding a phone plan to them but there appears to be a fault with the page  when i enter my mobile number (im on EE PAYG) on the Offers and Extras Page the verify button free...

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foxtrotmike by Skilled Contributor
  • 582 Views
  • 8 replies
  • 0 Helpful

No Internet

We have had no Internet connection all day today,  19th June.  Is there a problem? Everything worked fine yesterday.  

TinaG3 by Explorer
  • 405 Views
  • 5 replies
  • 4 Helpful