Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45213 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87919 Views
  • 11 replies
  • 12 Helpful

Line rental, own router with Fibre Plus?

I'm thinking of moving from Virgin cable to EE Fibre Plus and just wanted to check whether I've got this right:1. Right now, I don't have a phone line so I assume I need to pay EE for the installation. Does the monthly cost include the cost of the li...

TheBigD by Explorer
  • 825 Views
  • 4 replies
  • 2 Helpful

Broadband

My broadband isn’t working, Iv tried turning off and back on but seems to have same problem every night this week. Now just flashing yellow 

Using Deco M4 as router

I've just switched from BT full fibre to EE full fibre 900mbI managed to replace my Bt hub with a Deco M4 in router mode by following guidance from a forum...  Does anyone know the details shown in the screenshot for EE? Thanks 

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Where is my router

My router was due with the apple box on 10th in readiness for connection today. The apple box arrived, but no router. Royal Mail have been unhelpful and their tracking is saying it’s still at their Northampton hub. When I spoke to EE this morning I w...

Jjhpaul98 by Contributor
  • 961 Views
  • 12 replies
  • 0 Helpful

Really poor service from EE

I waited seven months for my EE broadband to be fitted.  I can't tell you how many appointments were missed or an engineer turned up for them to kick my job into the long grass.  (About 30!) I'm on a main road with a telegraph pole the other side of ...

Hammerman by Investigator
  • 1055 Views
  • 9 replies
  • 6 Helpful