Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44087 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85282 Views
  • 11 replies
  • 12 Helpful

Ping Spikes While Streaming

I've noticed in this past week that I've had high ping spikes while streaming on another device. Initially I noticed it playing FIFA on PS5 but I've since tried disconnecting every device other than a laptop (to run ping on) and one Apple TV 4K (2nd ...

Screenshot 2022-05-22 at 17.09.00.png
iAdam1n by Investigator
  • 895 Views
  • 13 replies
  • 0 Helpful

Router

One week without broadband EE Claim its openreach the latest claim its a router. fed up with thisTorpoint area 

Access outside of home network

Hi I have a swann security system was all working fine till last weekI cannot access the device from outside the house netwirkI can connect to it using swann app while on WiFi in the house no issue. But if I switch my mobile to 4g I can no longer acc...

Vindi93 by Investigator
  • 983 Views
  • 6 replies
  • 0 Helpful

Guranteed Download Speed

Hi, I've just swapped to full fibre with a guaranteed download speed of 250mbps.  Since the initial installation where I recorded a download speed of 355, its struggling to hit 100. Any suggestions? Thanks.

Hairenj by Investigator
  • 1310 Views
  • 9 replies
  • 1 Helpful

EE Smart Hub Manager DSL Link Down

Hello, for the past months our EE Smart Hub Manager has been reseting everyday varying from 1 AM to 5 AM, and it was not an issue always. The log seems to be consistently the same.This is how the log usually looks like at the moment of disconnect:02:...

Oneup by Investigator
  • 762 Views
  • 7 replies
  • 1 Helpful

Setting up multiple gateway IPs

Hi there,As we now have a significant number of IOT devices around the home I'd really like to set them up on a separate VLAN in order to keep my data secure from any possible vulnerability exploits in these devices. Trouble is I cant see anyway to c...

Resolved! Ultrafast Broadband with own router

Hi there, I've just placed an order for the ultrafast fttp broadband (900Mb/s) but am currently using my own Unifi equipment (usg-3 + wifi6 lite ap) with an openreach modem. Will I still be able to use this set up or will I need a new modem? Or can I...

tomh14 by Contributor
  • 6600 Views
  • 15 replies
  • 6 Helpful

Smart Hub and Netgear Orbi

So i want to install the netgear Orbi router with a few satellite units to make wifi amazing in the home. Is this possible with the EE Smart Hub ? had a quick look around and cant see anything in the EE Smarthub that allows bridging mode, but noticed...