Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why does light flash from white to green on smart hub
Ob behalf of someone else.Is it the norm for EE to cold call trying to switch you over from BT? (BB,TV and landline)I know there will be a switch at some point. But there were no comms on this.
Hi I have just had the phone line upgraded in my area to full fibre broadband and just wondering how I get the full download speeds of up to 1000mps as I’m only getting 38mps
Today I became an EE customer and plugged in my smarthub. Apart from the fact that each device I use is differently fast and randomly has different speeds independently, I have found that every 30 sec or so there is a microdisconnect or lag that caus...
HiI'm looking to change from my BT 500 to EE 1GBIT. My BT contract isn't due to end until October 2024, if I change over to EE now will I have to pay the remaining bill from BT or does it just start over fresh with EE? Just worried that I'll get issu...
Hi, Recently moved from BT to EE 150mb fiber broadband, but I am unable to find my account number to link it to my profile. I've looked on all emails for an account number but anything I find doesn't work. How do I do this. It's getting annoying as I...
Trying to add my broadband to my account/app however when trying to do this it asks for my billing account OR landline neither are recognised how can I set do this please?
Recent transfer to EE Digital following expiry of BT Broadband contract. New router set up was straightforward but now starting to understand the specific impacts on my service at home on the change. Some I'll have to accept as part of the process of...
I have tried to add my mobile to the EE app and register my broadband on the EE website but do not get the passcode sent to my mobile. My mobile is with another network.
Maybe I’m confused, but I understand I got the smart hub plus on the back of signing up to the 1.6gbps service from ee. And now that I received the router, I realise, neither the Ethernet port nor the WiFi standard without 6Ghz make it possible to ut...
