Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can anyone explain why my data usage reports a similar figure on the two days when I was away from home and did not access my broadband as the rest of the week when I was working from home and online for several hours continuously?surely the usage s...
Hi I just got broadband and was told I now get unlimited mobile data as an existing customer will my wife get this as her phone in on my account.......
hi, wondering if when I move home can I take the broadband to the new house or will I need to organise a new provider/ system
I spoke to someone yesterday about getting WiFi extenders for my house as it’s struggling upstairs I was told it had all been ordered just spoke to someone today and was told it’s not been ordered but had to possibly wait until the end of the week is...
We had placed an order upgrade via BT on 1st February 2024 but after a day we changed our mind. We had called BT and EE, BT said it has been cancelled and EE responded to we have to wait until it has been processed which will take 2-3 days as it was...
So having EE Miss three five hour windows to install my broadband ( it took an hour each time to speak to someone on the 'help' desk - a misnomer if I ever heard one.) I gave up - and instructed Sky who turned up exactly when they promised to. Within...
Is it possible to move from BT to EE whilst still in contact with BT? Numerous posts over the EE and BT forums saying people have managed it, yet when I ring 0800800150 (as suggested on EE website) they say computer says no.i want to WiFi 6 router an...
Need my account number to view billsThe only way to get the account number, is on the bills? How on earth am I supposed to find my account number if I need the number to view the number? I received no confirmation e-mail either.What kind of moron tho...
Broadband is down for 2 hours now. 2 kids that aren't happy at all and can't watch TV due it needing broadband. When will this be fixed! I'm not paying for no service. Anyone else down?? Phone support says 4 days to fix!! Didn't even want to be an EE...
