Broadband down, in Narborough, Leicester - Anyone having the same

[Whiffy1]

Broadband down since Sunday - now on day 3 of no service…can anyone / ee relate…?

Having to take steps with another supplier to get service. 

EE have simply shared its down with nothing more…

Feel I am being forced into a scenario whereby I am having to take action as ee unable to communicate as I have no broadband and the “status checker” advised on the web site does not work, I’m using a neighbours wifi who does have service frustratingly. Don’t wish to leave but feel I have no alternative, the current time I’ve had no service is not acceptable, no offer of support from ee, failure to supply service forcing me to get another supplier. 

[Mustrum]

@Whiffy1  have you spoken to EE?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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[Chris_B]

@Whiffy1  If EE know there is an issue in that area it’ll be worked on and depending on what the issue is it could take awhile to fix.  Issue do happen for various reasons that are out of EE/Open reach’s control.  
The actual issue could be anything from a cabinet to a line that feeds the cabinet.    I know there was an issue late Thursday/Friday in that area as it affected my work place.