Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’ve had my broadband now for about 10 months with not much in issues (now and again the hub may flash yellow) but for the pasted 3 days my internet hub will just start flashing green (about 3-4 times a day) for no reason, I turn it off for a minu...
Hi I would Like close my contract account for broadband only.
Hi guys just a quick one I returned my modem back to EE on the 30/03/2024, I keep on getting emails from EE that you have not received the package the tracking number is QX*********could you please check your details please as don’t want to be charge...
Hi,Anyone else unhappy that broadband parental controls are not available for "legacy accounts"? I upgraded my broadband only in November thinking I would have access to the parental controls that are heavily advertised. But no. I don't have access t...
Hello,I just purchased a new package and got sent a link to create an EE ID under my package. I did this but then it wouldn't let me login to the account. I tried resetting the password and it said account didn't exist. I then went to create a new ac...
I am totally dissatisfied with my experience with ee. I have been with the service for many years with my phone and had no problems. I contacted ee to explore having a tablet, and the salesperson offered a fantastic deal. following negotiation, we ...
we just got ee wifi after being on bt for a few years and i had no prior issues, i had my tp link power line adapters connected to my router and my pc to give me internet and ever since we started with ee i haven’t been able to get wifi almost at all...
I am appaled at the service I have received from BT /EE. I am texting whilst on hold for the 3rd time today, incompetent guides drop the call when they look at the notes. weak people I moved house 9 weeks ago and although an existing BT /EE customer ...
I have been with EE broadband for 9 years found out when I movers into my new house neighbour has been using my broadband using the service without my knowledge since April 2023 / April 2024 only found out as lone test was carried out hard to prove ...
Anyone else experiencing this issue. Since the firmware update to r1.34.0-R-994210-PROD-83002 my hub keeps locking up with no WiFi or ethernet connections. Having to hard reboot the router to get any connections back.With the router you don't even ge...
