Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

EE 1.6Gb Full Fibre Busiest Home Bundle

I have seen quite a few posts with users not reaching the desired 1.6Gb speed they are sold with the supplied hardware they are sent from EE, personally it's the support that's lacking in my case but hey ho.!!This will cause some not to be too happy ...

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timprocter by Established Contributor
  • 1887 Views
  • 0 replies
  • 1 Helpful

Boil payment issue

Can someone advise me of an email address for EE bills payment department. I paid by debit card online on 7th December & again on 28th December. EE is saying I have not paid 7th December…..I want to send a bank statement as proof showing clearly I ha...

Fibre broadband

We currently have normal EE broadband through the phoneline. We want fibre and are undecided between EE and BT. I understand EE is powered by BT but just wondered whether it is worth changing to BT or whether it would be easier to stay with EE. Will ...

Coz21 by Established Contributor
  • 1110 Views
  • 4 replies
  • 0 Helpful

Over 2 months for home move

Has any one had to wait over 2 months for a home move and being told different reasons each time you contact Plymouth EE Was first told be EE it be all done in couple of weeks but now taking ages Do they give this time as they don’t have to pay compe...

Resolved! Re: Mesh WiFi Hub

I've also just picked a sw10a from ebay and I can't get it to connect to my ee router via wireless or via cable, did you manage to get yours working? 

Rolystaxi by Contributor
  • 2464 Views
  • 13 replies
  • 4 Helpful

My EE App WiFi Controls not working

I have just switched from BTEE to EE Broadband. Since the switch i can't change WiFi Controls in the EE App. I've had tried resetting, reinstalling and all the advice in other threads on here.  Is there a step in the setup that's not worked correctly...

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Using Asus router along with Smart Hub Plus?

Without much research, I impulsively signed up for EE 1.6gbps broadband and it was installed on 1st Dec after 10 days of signing up. However, I was annoyed to find out that the Smart Hub Plus was inadequate with only gigabit LAN ports after several c...

56K by Investigator
  • 2524 Views
  • 6 replies
  • 0 Helpful