Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have joined this group in total desperation after failed attempts to speak to a human, Anyhow I had my fibre optic install done on 14/10/24 & (as the title states) as a result I now no longer have a working home phone, I was told when I signed up t...
I've been using EE for a while now and about 2 months ago my connection dropped, and I was left without any WiFi for 3 weeks. Since then I've managed to regain connection but it is very bad. I will get up to 2000 ping in games and be disconnected imm...
So, I definitely returned my equipment vi's royal mail. BUT I keep getting messages about returning them, does this mean I'm going to get lumped with a giant bill as they've been lost? Or I'd it just they keep sending them until the time scale has pa...
Hi, i currently live at home with parents. They have sky broadband in the house and the speed is awful. There are no better speeds in the area so i was wondering if there is a way to get a second separate line that goes to my room that i can then get...
I joined EE October 2nd their broadband and phone service. But I feel not so welcome. I've received no email to confirm my contract. No email with any information. I was told I'll recieve a letter in the post with an id* of some sort of a pin or Id* ...
Hi community,I recently upgraded to Full Fibre with the new Smart Hub and have setup parental controls on our home network. I have created a group in the app to contain my kids devices and tried out the various parental control levels including "mode...
Just received my cancellation fee just wondering how do I transfer it to my bank account thanks!
HiI need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use...
New here, can anyone tell me how I see my bill? Says it's been generated but when I log in to see there's no options to see my bill what I'm paying or anything my app won't connect to my router either
