Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Wifi Extender shows not connected - but has Blue Light?

Mark_D
Investigator
Investigator

‎31-10-2024 10:39 AM

Battling with this extender - has a blue light but shows no devices? and shows not connected to Hub on the AppMy concern is it is just dormant and not really effective - I have reset and re-connected multiple times - any ideas?

Other extender is fine - although in the app also says not connected! - App isnt great is it... very clunky

Mark_D_0-1730371018999.png

 

0 Helpful
6 REPLIES 6
JimM11
Brilliant Contributor
Brilliant Contributor

‎31-10-2024 12:51 PM

@Mark_D Are you doing all of this through the app? Is there any difference if looked at on the web manager?

0 Helpful
Mark_D
Investigator
Investigator
In response to JimM11

‎31-10-2024 01:08 PM

Hey - no pretty much the same result - 0 devices

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Mark_D

‎31-10-2024 01:15 PM

@Mark_D And if you power of the known good smart wireless device, does anything show, but more important are any devices connected and working, obvious you have to get outside the range of the Router ssid to test that!

The interface web/app can be somewhat lacking in truly showing what is going on! 

Mark_D
Investigator
Investigator

‎31-10-2024 02:18 PM

ok - sounds like a creative option to see if it changes anything....will report back!

robh661
Established Contributor
Established Contributor

‎31-10-2024 02:45 PM

Have you tried connecting the extender directly to the hub with an Ethernet cable.

And once it’s showing as connected within the hub manager, remove the cable and move the extender to where you would like it. 

Mark_D
Investigator
Investigator
In response to robh661

‎31-10-2024 03:18 PM

No but will try!  Let's see how we go...

0 Helpful