Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, as the title says, freshly-activated (17.09.24) fibre 500 but i'm only getting 95Mbps dl speed.Does it take a while to fully activate or should i contact tech support ?Thanks, Gary.
does ee broadband include norton anti virus for free like bt broadband does . I can find no info on ee web site & call centreunable to help.
My Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network sett...
New EE's Full Fibre BB (FTTP) only running at max 950mb ? Should be 1.6 Gbps ! I had my new install today and its only running at max 950mb down and 115 up and it should be 1.6gbps I have the new EE SMART Hub ! Can someone advise ? I have Cat 8 Cab...
i have transferred my broadband from bt to ee, when i log onto ee my broadband account is not showing
had ee broadband and home phone,tv installed, was told i still have original phone number but several people have been unable to contact me ,they are being told the number is incorrect ps the original number came over from virgin, anyone got any id...
Just seen on ISPreview that EE are releasing a new WiFi 7 router later this year. Hopefully it come with 2.5gb or 10gb ports so it’s future proof with the new 1.6gb package that’s being released to the public soon. https://www.ispreview.co.uk/index...
If I have the new black box, can I split the band into 2.4ghz and 5ghz?Thank you.
Hope all is well... Ok so an update on the situation with Openreach / new installation. New Full Fibre 500 contract Not sure of you can help directly? or please put me in contact directly with someone who can?.... The installation of the Full Fibr...
