Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, It’s been 3 days now that I’m sitting without the broadband working at all, it’s just blinking yellow.The power is green and the wireless but there’s no internet at all. This is an ee bright box.I have tried restarting resetting checking lines...
How can I avoid paying for line rental and still have broadband access? Some of my friends are with BT and pay no line rental charges i.e., they have no landline phone.
my contract ending by the end of January, I want to stop the contract and want to start the top up after ward? And I want to stop the contract service by the end of this month and stop the payment withdrwal after. Can you please help me with this I w...
We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...
I frequently find my smart home devices stop responding - SONOS, Hue, etc. This happens on phone, iPad and Mac. After some checking, I found I was still connected to Wi-Fi and the internet, BUT NOT MY WI-FI!!There is a new network EE WiFi-Auto that w...
Hi i received the EE broadband hub and i having issues setting it up. I called the customer service number and was directed to the EE Diagnostic bot. i followed the instruction and it saying "We have been unable to auto match this mobile number with ...
Morning, Are there any known issues on the BT/EE network connecting to Microsoft servers? I encountered issues last night sending an email. but realised this morning that I couldn't connect to the server to send or receive emails. Web portal was slow...
my bill date is the 10th of the month and i still have not had my January bill, all has been fine untill this month. as this is now two weeks over due, please could someone let me know what is going on, i have had no message to suggest there is a pro...
So I was using my internet earlier fine.I’ve been an EE broadband user for about 5 yrs.I was using the internet fine earlier up until about 3:40pm and went to work.My partner came over around 8:30pm and it hasn’t been working since he arrived.I have ...
