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Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555
Investigator
Investigator

‎31-10-2024 06:27 AM

I have a new hub but it's showing firmware v0.43.01.15019-BT? Should this not be an ee firmware? I cannot get Wi-Fi controls to work

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17 REPLIES 17
JimM11
Brilliant Contributor
Brilliant Contributor

‎31-10-2024 06:40 AM

@sbarker555 Can you explain why you have a NEW hub the EE Smarthub (2003) version? What version of app that you are using and the version number of the actual app if it is not too much of a problem.

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XRaySpeX
EE Community Star
EE Community Star

‎31-10-2024 07:13 AM - edited ‎31-10-2024 07:37 AM

Yes, you have the EE Smart Hub (2023), model no. SH20A. I understand it is EE badge-engineered of the BT SH2 & therefore likely to still have BT firmware.. As such it is a WiFi5 compatible router. 2 later EE routers are the WiFi6 Smart Hub Plus & the WiFi7 Smart Hub Pro.

I'm unsure whether the EE app is meant to work with the EE Smart Hub (2023).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sbarker555
Investigator
Investigator
In response to JimM11

‎31-10-2024 09:07 AM

I am not able to get the Wi-Fi Controls working so EE sent me a 'new hub' 2 days ago ?  And the App version is 5.49.

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to sbarker555

‎31-10-2024 09:25 AM

@sbarker555 As @XRaySpeX has said, it is not known if the EE app has the ability to connect to that specific router and do the control that you may need, take it that you had a like for like swap out from EE. You would be better to call EE CS and get to Technical Support and ask the specific question of does the EE app control the Older EE Smarthub (2003) model!!!!

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XRaySpeX
EE Community Star
EE Community Star
In response to sbarker555

‎31-10-2024 09:30 AM

Which router did you have before they sent you a EE Smart Hub (2023)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sbarker555
Investigator
Investigator
In response to XRaySpeX

‎31-10-2024 09:37 AM

I  had the same hub I have told them this ..... I am nit sure why they will not send an updated hub ?  What is the updated hub model number then ?

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XRaySpeX
EE Community Star
EE Community Star
In response to sbarker555

‎31-10-2024 09:44 AM - edited ‎31-10-2024 09:44 AM

I've given you their official names. That's all you need.

Duh! How stupid! They just throw routers at any issue regardless of whether it can possibly fix it!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor
In response to sbarker555

‎31-10-2024 09:49 AM

@sbarker555 It's not an automatic that if you call, just give me the latest hub, and as advised, have you called to find out what works, public forum and all customers like yourself. Take it that you think you have something specific that you require. Did you ever need wifi controls before but you need them now?

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sbarker555
Investigator
Investigator

‎31-10-2024 10:20 AM

Just spoken to ee and been told that the ee hub I have SHOULD work with Wifi Controls - been raised to next tech level to look into ?  

 

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