Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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Estimated line speed showing incorrectly

As you can see it’s saying my estimate upload speed is 1.0 mbps and line speed is 0.0 mbps why is this? I’m on a 500/70 mbps plan, I’ve had a issue not so long ago that any EE router would not sync with my line but any other third party would, BT eng...

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LiamEE by Valued Contributor
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Resolved! Home Phone

I've just been changed over from BT to EE. With BT, I was ex-Directory. I've kept the same number .. will I still be ex-Directory ?

Ffloyd by Explorer
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OpenVpn on EE Broadband (TLS Handshake Failed)

Can anyone help me at all - bit of a novice when it comes to these things.I am trying to connect to a VPN called OpenVpn and I Have been provided a profile to load in - which I managed to get to work.When I attempt to connect I get the following "log...

jre111s by Visitor
  • 344 Views
  • 1 replies
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Wifi 6

SH2 was giving me 300mbps tops on my BT 500mbps. Looked into buying a router but the majority looked like massive upside down spiders , and expensive..solution, bought a EEwifi smart hub plus from a well known auction site for £50. Wow literally plug...

l1feways by Investigator
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Broadband

I have moved from bt to ee broadband and got a message saying your first bill is ready log on here to view it but when I log on it wants my account number which I don’t have. 

EE Smart Hub Plus turning off and on

Hello there,I have recently renewed my broadband contract. I was with BT but I got offered new terms under EE now. Same service Fibre 900. I received new Hub from EE and basically was told to swap BT hub with New EE over which I did. Since i started ...

Resolved! Fair usage on FTTP

Hello is there a fair usage policy on the FTTP gigabit package? Or any throttling? I used to be with sky and used 2tb per month most months with sky glass and a bit family of gamers. thanks 

scallydeejay by Established Contributor
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