Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have the old white Smart hub and extender discs. My Ring camera connects to the nearest disc (about three metres away) and gets a good strong signal. By the next day the signal is weak as it has connected back to the router which is at the other en...
Was persuaded to switch to ee from bt when in local ee shop fixing a sim problem. I have ee TV. Rarely had an issue with bt signal but ee drops out every eve at around 10pm. Could manage my repeater discs with bt via the app but ee app still hasn't c...
I have just paid my bill to be reinstated. The advisor has said that it will take until Monday to be fixed as they have sent a cancellation through? It’s normally within 24 hours and I have had no correspondence advising that the bb would be closed? ...
The weather was terrible, but the BT engineer was superb. For those who are curious the ONT Model is a 2023 Nokia with an orange 2.5Gb (also labelled as 2.5Gb) on the ONT. Plugged the ONT straight into my own hardware, and away I went.Simple for me, ...
Hi, From yesterday Broadband not working
I had a fault on my land line and it was arranged for an engineer to visit. He rand when he was 15 minutes away, he then rang again at the due time but wanted me to provide a parking permit. I rarely use permits visitors make their own parking provis...
I tried to reduce my bill and agreed to switch off my landline. But I now have two bills, one for broadband and one for my mobile. This is not right is it. I have phoned 150 and when asked I selected 2. But this is not registering. So I get an ...
Hi allShould be a quick one to answer I imagine.My order says I should get my kit on Sat. Do EE email with the carrier, and tracking details, or maybe do you get a notification from DPD (or similar)? Thank you.
Hi just a bit worried about leaving sky and moving to EE sky now want a exit fee off £267 does EE pay this bill Thanks
When does the internet come back on after making a payment thankyou
