Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44389 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86038 Views
  • 11 replies
  • 12 Helpful

Old Account / New account

Does anyone know when i can expect my old  EE ID account to be closed so i can transfer my mobile phone records onto my new account .Having spoken with CS they do not seem to know either .Thanks  

kevin97 by Valued Contributor
  • 335 Views
  • 3 replies
  • 0 Helpful

Can’t get broadband deals when logged onto website

Whenever I logon to the EE website and try to access broadband deals all I get is “Sorry, looks like a technical error. Please call us on 0800 956 6000 and we’ll try to get things sorted”.from what I can tell, I am not alone in having this issue and ...

KevinJ76 by Investigator
  • 956 Views
  • 3 replies
  • 5 Helpful

Connecting to wrong WiFi.

Hi, I have a problem. My old XP laptop WIFI keeps trying to connect to EE only two bars, but my ISP is Virginmedia, I have tried all sorts but can’t stop it, it has connected twice with no password etc, but can’t seem to change it to Virgin.Could thi...

Bazzamer by Explorer
  • 398 Views
  • 3 replies
  • 0 Helpful

EE Full Fibre/FTTP - Congested duct?

Hi,Hoping someone can help.Signed up to EE FF yesterday - I've checked the BT wholesale checker for my postcode - and it says there is a congested duct?Please could you let me know whether any work may need doing  - I am concerned about this delaying...

RachT123 by Established Contributor
  • 1651 Views
  • 11 replies
  • 7 Helpful

Returning BT/EE equipment

Since my move to ee, I keep getting text messages telling me that I have not returned my BT hub. I returned it months ago and have teh proof of postage. I even received a message telling me that it had been received and  I need do nothing more - but ...

Extreme lag spikes with new Smart fibre router

Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...

Cannot make calls on landline

I have just switched to an EE router from BT. I have a BT digital voice phone. I have linked it to the new hub and for one day it worked ok. Now I can receive incoming calls but cannot make calls. When I dial a number I get the ringtone then after a ...

samgrievo by Investigator
  • 408 Views
  • 2 replies
  • 0 Helpful