Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why is my landline standing charge £80. Was told I’d be on anytime charge of £12 per month!
I've moved from BT to EE last month (2.5 weeks ago) and had nothing but issues.The main issue is, that every 15-60s my ping spikes from 30ms to anywhere from 100 to 600ms. My main use of broadband is gaming, so this issue is a massive one for me.I've...
Hello, I'm originally with BT but like other customers got pushed over to EE when I rang up to renew my contract. I rang up to cancel the package a few hours later and BT put in a cease order whilst telling me it would take 24/48 hours. That was on W...
I have ended my broadband contract and do not know the address to send the kit back. Thanks
Hello, how can I pay my bills through the application?
After many years as an EE mobile customer I was sufficiently impressed by their easy customer interaction to sign up for broadband. What a mistake!! Really struggling to get any signal in the kitchen, used to be fine on sky copper. After complaining ...
It was once a customer of Orange, things seemed to be simpler then. Our family still has three mobile phones from those days and more recently the nice gentleman at EE said we could change the BT Broadband to EE, 'We are now the same company!' Wond...
Still waiting for equipment for broadband signed up 23rd July phoned everyday since promised calls from manager no response very rude had two appointments made with engineer to fit equipment had to tell them to not to come as waste of there time. C...
how do I change payment date without calling up
hi, trying to connect Brother Printer to my dell laptop via our EE router at home, both printer and laptop connect to the router and i can print direct from my phone to the printer over wifi but cannot get the laptop and printer to find each other. ...
